Service Request Ticket - # 58558

Service Request Information

CONTACT Name Gong, Xiaopeng   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 27, 2015 03:38 PM
Department Education & Leadership Phone 89251
Location Email gongx@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131106[Edit Inv] (opens in a new window) Bldg/Room RWEC 226
Service Tag 2YDBF12 Description Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
Serial No. 2ydbf12 Location Sunny(Xiaopeng) Gong, MIA 7/25

CPU Intel Core i7-4600U(2.1 GHz, 4M Cache)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0094370, BASE SAS for WIN v.9.4 workstation from P0094339, HLM for Windows, single user ver.7 from VISA2014004155, MPlus Base single user v7.2 from VISA2014004154, Remark Office OMR 2014 from VISA2014004159, Snagit Acad. Electronic Ver.WIN 12.2.2/MAC 3.2.3 from VISA2014004274, loaded on PERSONAL MAC laptop-Telestream ScreenFlow v5.0 from VISA2014004275; SPSS and Amos from Student Tech Campsu license(renews yearly in July)

Wired NIC EC:F4:BB:3C:0D:39


Wireless NIC 80:86:F2:92:C0:B6


Bluetooth NIC 80:86:F2:92:C0:BA

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Oct 28, 2015 02:25 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Oct 28, 2015 02:25 PM 
put the license.
It's working now
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Megan Thibeault Oct 28, 2015 01:29 PM 
Amos is a 32bit program
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Ranjit Kayastha Oct 28, 2015 10:10 AM 
Task reassigned to Ranjit Kayastha.
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Jessie Bergantinos Oct 28, 2015 09:04 AM 
She will be in her office today until 10am, and
then from 1pm-5pm.
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Katie Halvorson Oct 27, 2015 03:38 PM 
SPSS is on her computer but not the Amos part. 
She said it was on her computer last year but the
computer has been worked on since and she can't
find that part SPSS on her computer now.  It may
need to be out back on.

She is in and available all day tomorrow and Thursday.
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