Service Request Ticket - # 58572

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 29, 2015 09:26 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20120892[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. T4B009257 Location PDR

Model ColorQube 8870 Hostname lab-24hourroom/studentlounge.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK 140.211.112.13 Metered Code: 9344 RMA:XFL130630E Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783-Page Pack Metered #3414

Wired NIC 9C:93:4E:86:98:D2

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Nov 03, 2015 12:28 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Nov 03, 2015 12:28 PM 
Moe fixed this
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Dyl Karbia Nov 02, 2015 11:48 AM 
Task reassigned to Megan Eichler.
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Dyl Karbia Nov 02, 2015 11:47 AM 
I spoke a customer representative regarding
service request. She ask me for the error code
that the machine is given which is
91,720,00:244940. She said one of their technician
will head over here to look at the printer. The
reference number she give me is 20896612[Edit Inv]. The tech
will give us a call before coming over to fix the
machine.
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Shandelle Plasker Nov 02, 2015 11:03 AM 
Task reassigned to Dyl Karbia.
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Shandelle Plasker Nov 02, 2015 11:03 AM 
Can someone please go get the error from this 
computer.
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Katie Halvorson Nov 02, 2015 10:46 AM 
Task reassigned to UCS Tech.
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Katie Halvorson Nov 02, 2015 10:46 AM 
Status changed from (5) Completed to (1) Pending
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Katie Halvorson Nov 02, 2015 10:46 AM 
The printer stopped working again this Saturday. 
There is an error that pops up and is making a
loud noise now.
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Ranjit Kayastha Oct 29, 2015 09:54 AM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Oct 29, 2015 09:54 AM 
Done
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Ranjit Kayastha Oct 29, 2015 09:30 AM 
Task reassigned to Ranjit Kayastha.
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Katie Halvorson Oct 29, 2015 09:26 AM 
Multiple people have tried printing to Lab-24hour
and nothing is going through.  The error says it
is unavailable.  The printer has been restarted
and same error pops up.
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