Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Oct 29, 2015 10:13 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141099 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	2TZNV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	2TZNV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D4:55:25

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	jyoshikawa11@wou.edu	88925

Entered by	Date	Memo
Jonathan Yoshikawa			Email Public
Entered by	Date	Memo
Jonathan Yoshikawa	Oct 29, 2015 04:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jonathan Yoshikawa	Oct 29, 2015 04:50 PM	works fine	Add Attachment
Jonathan Yoshikawa	Oct 29, 2015 03:27 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Katie Halvorson	Oct 29, 2015 10:16 AM	Megan would like a tech to test the login and confirm it is working properly between classes. She went over and it did finally load up his profile.	Add Attachment
Katie Halvorson	Oct 29, 2015 10:13 AM	Dr. King was not able to login to the instructors station. Computer was stuck on the Welcome Screen. He was starting class but would like for a tech to come in and see if they could get it started during his class.	Add Attachment