Service Request Ticket - # 58577

Service Request Information

CONTACT Name Garner, Cynthia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 29, 2015 10:54 AM
Department Creative Arts Phone 89513
Location Email garnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090555[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 71KQFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2007 license from P0072871,

Wired NIC 00:26:B9:74:81:55

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Oct 29, 2015 12:11 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Oct 29, 2015 12:11 PM 
Machine was stuck at startup repair; restarted 
and launched Windows normally with success.

I reminded her to back up any locally saved 
data in case this is a recurring issue.
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Ruby Tidwell Oct 29, 2015 11:50 AM 
Task reassigned to Ruby Tidwell.
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Katie Halvorson Oct 29, 2015 10:54 AM 
Computer will not start.  It comes up to a
diagnostic screen.  The computer is hooked to the
TV, no monitor.
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