Service Request Ticket - # 58590

Service Request Information

CONTACT Name Scheck, Stephen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 02, 2015 08:00 AM
Department Natural Science Division Phone 88277
Location Email schecks@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130724[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 35M6H02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35m6h02 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918; Adobe Acrobat Pro XI(v.11) from P0094736

Wired NIC 34:17:EB:9A:7D:E3

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Nov 02, 2015 08:41 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Nov 02, 2015 08:41 AM 
I called the provost office this morning and spoke
with the receptionist. She said I could come in
anytime and work on the machine. The problem with
the machine not printing from the network printer
was due to faulty driver.
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Dyl Karbia Nov 02, 2015 08:09 AM 
Task reassigned to Dyl Karbia.
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Katie Halvorson Nov 02, 2015 08:00 AM 
Hi,

On my office computer in the Provost office (Admin
202) (cpu unit #20130724) when I have a MS Word or
Excel document to print to the ProvostCopier
printer on "krusty"

the document will not print.  If I first save it
as a pdf version, it will print.

This happened about a year ago and UCS resolved. 
Look forward to a repeat performance!

Thanks,

Steve Scheck
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