Service Request Ticket - # 58591

Service Request Information

CONTACT Name Myers, Jeffrey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 02, 2015 10:15 AM
Department Natural Science Division Phone 88365
Location Email myersj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140631[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
Serial No. 5ZFJN32 Location PDR

CPU Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from MicrosoftDesktopEd license XXXX2014004298, Adobe Creative Cloud named user license MAY2015

Wired NIC 34:E6:D7:5A:38:E5


Wireless NIC 34:02:86:12:0B:6F


Bluetooth NIC 34:02:86:12:0B:73

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Nov 03, 2015 01:10 PM 
Status changed from (2) Scheduled to (5) Completed
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Ruby Tidwell Nov 03, 2015 01:10 PM 
Office activated on 2010 laptop, printer 
functioning normally on desktop, and walked him 
through Creative Cloud activation on 2014 laptop.  
He had to reset password.
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Ruby Tidwell Nov 03, 2015 12:21 PM 
Task reassigned to Ruby Tidwell.
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Babatunde Idahor Nov 02, 2015 03:15 PM 
Status changed from (1) Pending to (2) Scheduled
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Babatunde Idahor Nov 02, 2015 03:14 PM 
Rescheduled!
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Kevin Thibeault Nov 02, 2015 12:39 PM 
****This is an email****
Here's the desktop: 20110984[Edit Inv]
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Kevin Thibeault Nov 02, 2015 11:24 AM 
****This is an email****
20100463[Edit Inv], 20140631[Edit Inv]. I'll check the desktop when I
get back to my office.
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Katie Halvorson Nov 02, 2015 10:16 AM 
Waiting on WOU# of machine that needs adobe activated.
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Katie Halvorson Nov 02, 2015 10:15 AM 
****This is an email****
Good morning - I cannot use my Adobe products on
my laptop and Office on my laptop needs to be
activated w/i 10 days.  Could you please send me
activation keys for these so that I can use them?
 Or I could bring the laptop in this week if we
schedule a time.

Additionally, the printer in my office has not
worked since the new operating system was put on
my computer, and needs to be set up.

Could you meet me at 12:30 tomorrow in NS 214?

Best,

Jeff
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