Service Request Ticket - # 58594

Service Request Information

CONTACT Name Stuntzner, Jeanie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 02, 2015 01:11 PM
Department Creative Arts Phone 88461
Location Email stuntznerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140222[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 20KXS12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0095171 StarBoard v9.5 TurningPointInstall v5.3.1

Wired NIC 34:17:EB:BB:90:48

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Nov 02, 2015 02:14 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Nov 02, 2015 02:14 PM 
Loose DVI connection to monitor; everything 
else seems to be operating normally.

One of the screws on the DVI seems to have been 
broken off.  I secured it with the other side 
and everything is working, but if it happens 
again, we'll need to replace it.
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Ruby Tidwell Nov 02, 2015 02:02 PM 
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Nov 02, 2015 01:48 PM 
Open at 2 today
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Kevin Thibeault Nov 02, 2015 01:11 PM 
Jeanie called stating she received a few phone
calls from professors stating that the instructor
station in HWC 105 is blinking and not responding.
They would like some to come down and take a look
at it.
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