Service Request Ticket - # 58600

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 03, 2015 09:14 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130148[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25L61E1DNML Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.12 (macOS Sierra) Software MS Office 2011 Std for MAC from P0091591, ZoomText Mac v1.1.4 from VISA2014004188(share of license between W#20130148 and W#20130149)

Wired NIC 10:DD:B1:E2:D2:D2


Wireless NIC 8C:2D:AA:5B:F8:0F


Bluetooth NIC 8C:2D:AA:5B:F8:10

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor Nov 04, 2015 03:18 PM 
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor Nov 04, 2015 03:18 PM 
Checked on both computers W20130148 and 	
W20130149 at the library. No key chain login 
popped-up. It was just asking for a password to 
print - which is normal.
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Babatunde Idahor Nov 04, 2015 02:54 PM 
Task reassigned to Babatunde Idahor.
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Ranjit Kayastha Nov 04, 2015 02:49 PM 
Task reassigned to UCS Tech.
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Ranjit Kayastha Nov 04, 2015 02:49 PM 
It's asking for key chain login both the iMac's.
Megan said if it's asking for key chain we need to
reimage it and if it's just asking for the
password when you want to print, it's normal.
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Kevin Thibeault Nov 04, 2015 01:03 PM 
Status changed from (5) Completed to (1) Pending
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Kevin Thibeault Nov 04, 2015 01:03 PM 
He called back stating that students are still
having the same issue with this mac. It also asks
for a key-chain password when opening a browser.
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Ranjit Kayastha Nov 04, 2015 10:19 AM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Nov 03, 2015 05:10 PM 
Task reassigned to Ranjit Kayastha.
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Ranjit Kayastha Nov 03, 2015 05:03 PM 
When printing it's asking for user password and
when we put password it will work.
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Ranjit Kayastha Nov 03, 2015 03:00 PM 
Shina worked on 20130149[Edit Inv] and he take it back after
fixing the problem and he bought 20130148[Edit Inv]. Dyl
fixed this one. Need to take this back and see if
it will print without asking authorization code.
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Ranjit Kayastha Nov 03, 2015 11:02 AM 
Somebody is working on 20130148[Edit Inv].
20130149[Edit Inv] was also having key chain issue so I
brought this one to the office. Shina will be
bring back the other one.
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Kevin Thibeault Nov 03, 2015 09:14 AM 
A mac in the library is asking for the
authorization code to print. It should be at the
info desk waiting for someone to pick it up.
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