Service Request Ticket - # 58607

Service Request Information

CONTACT Name Johnson, Pattie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 03, 2015 12:22 PM
Department The Research Institute Phone 88779
Location Email johnsop@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150202[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag FFCJ462 Description Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
Serial No. FFCJ462 Location PDR pile - drive out

CPU Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)


OS Windows 10 Enterprise 64bit Software Microsoft Desktop Ed license XXXX2015004715

Wired NIC F8:CA:B8:08:C6:84


Wireless NIC DC:53:60:64:A8:39


Bluetooth NIC DC:53:60:64:A8:3D

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Dec 07, 2015 12:48 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Dec 07, 2015 12:48 PM 
SPSS has been installed on her laptop
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Shandelle Plasker Dec 07, 2015 08:24 AM 
I called Pattie to set up an appointment to come
down and install this for her.
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Megan Thibeault Dec 04, 2015 10:42 AM 
Task reassigned to Shandelle Pepper.
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Jessie Bergantinos Dec 04, 2015 10:08 AM 
Priority changed from (3) Priority to (2) High Priority.
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Jessie Bergantinos Dec 04, 2015 09:58 AM 
Called to ask if someone can do it between
10:15am-11am today. She is not in her office yet.
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Ruby Tidwell Dec 04, 2015 09:24 AM 
Task reassigned to UCS Tech.
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Ruby Tidwell Dec 04, 2015 09:24 AM 
Left VM
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Ruby Tidwell Dec 04, 2015 09:04 AM 
Task reassigned to Ruby Tidwell.
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Katie Halvorson Dec 03, 2015 12:06 PM 
Task reassigned to UCS Tech.
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Katie Halvorson Dec 03, 2015 12:06 PM 
Task reassigned to UCS Tech.
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Katie Halvorson Dec 03, 2015 12:06 PM 
She never got SPSS added back to this computer. 
Her license is active and needs it put on this
machine.

She is around today after 2 and then tomorrow
before 11.
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Shandelle Plasker Nov 09, 2015 03:46 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Shandelle Plasker Nov 09, 2015 03:46 PM 
She is all set up
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Shandelle Plasker Nov 09, 2015 09:49 AM 
Called and made a time for 2PM for me to come down
and set this up for her.
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Megan Thibeault Nov 09, 2015 08:20 AM 
Task reassigned to Shandelle Pepper.
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Megan Thibeault Nov 09, 2015 08:20 AM 
This would be a good NES to do, practice the
docking station at your desk. I can help :)
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Ruby Tidwell Nov 04, 2015 04:42 PM 
She is available Monday, preferably late 
morning/early afternoon
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Ranjit Kayastha Nov 04, 2015 03:56 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ruby Tidwell Nov 04, 2015 02:35 PM 
Sent email for availability
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Ruby Tidwell Nov 04, 2015 02:30 PM 
Task reassigned to UCS Tech.
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Ruby Tidwell Nov 04, 2015 02:29 PM 
Enabled 3.0 ports again & finished setup.  
Running final updates now.

********
Please add to AD
********
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Sarah Pettigrew Nov 04, 2015 02:04 PM 
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Nov 03, 2015 01:39 PM 
Reimaging now - had to disable USB 3.0 ports; 
please switch back after reimage completes
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Sarah Pettigrew Nov 03, 2015 12:22 PM 
NEW EQUIP SETUP: A Dell laptop needs to be setup and delivered 
to Pattie Johnson in TODD 249. The WOU # of the laptop is 
20150202[Edit Inv]. There is also a wireless mouse and a docking station 
that need to be  delivered. The WOU # of the docking station is 
20150203[Edit Inv]. The new equipment is on the shelves across from the 
restroom in ITC 009.
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