Service Request Ticket

Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Nov 03, 2015 12:56 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Scanner	Edit WOU #	20121128 (opens in a new window)	Bldg/Room	HL
	Service Tag		Description	BookEye 4 KIC Color System with custom cabinet:
	Serial No.	001999AB6FC9	Location	BookEye scanning station - 1st Floor-Copy Rm

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Nov 04, 2015 04:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Nov 04, 2015 04:00 PM	The windows update has some error, it was crashed. So they put the new version of KIC latest one which is compatible with the windows update and it worked.	Add Attachment
Megan Thibeault	Nov 04, 2015 02:06 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
John Rushing	Nov 03, 2015 05:09 PM	restarted scanner, computer and modem. The application gets to 40% and leaves the screen, but the process is still running in task manager. There is no error in the event log. When you run the Kic Launcher you can test the database(fine) and test the scanner(throws exception). IP's addresses look fine. Janeanne Rockwell-Kincanon was with us and was emailing support to get them to do a web session with us as soon as they could. East cost hours so they are not open until tomorrow.	Add Attachment
Katie Halvorson	Nov 03, 2015 12:56 PM	They can't get the program- Kic- to open. You click on it and it thinks for awhile and then says it is not responding. They have tried restarting the computer and program and it still gives the same error. The computer is by the Kic scanner behind the ref desk in library.	Add Attachment