Service Request Ticket - # 58613

Service Request Ticket - # 58613

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Service Request Information

CONTACT	Name	Crossley, Roxanne	Date	Nov 04, 2015 02:52 PM
	Department	Student Health & Counseling Center	Phone	88840
	Location		Email	crossleyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20080925 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag		Description	Dell 22in 2209WA monitor
	Serial No.	CN0H736H728729280NVL	Location	PDR

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	jyoshikawa11@wou.edu	88925

Tracking

Entered by	Date	Memo
Jonathan Yoshikawa			Email Public
Entered by	Date	Memo
Jonathan Yoshikawa	Nov 10, 2015 04:42 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Jonathan Yoshikawa	Nov 10, 2015 04:42 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jonathan Yoshikawa	Nov 10, 2015 03:33 PM	Now has W20091303. inventory logged.	Add Attachment
Ranjit Kayastha	Nov 06, 2015 04:24 PM	Wednesday, 11th Nov, she is having a staff meeting from 8-11 which will be the perfect time to set up the computer and return it back to her.	Add Attachment
Kevin Thibeault	Nov 06, 2015 03:18 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Katie Halvorson	Nov 05, 2015 10:16 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Nov 05, 2015 10:13 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Katie Halvorson	Nov 05, 2015 10:08 AM	**This is an email** Hello, 11/6 between 2-3 or 4-5 11/9 between 1-2 or 4-5 11/11 between 11-12 or 4-5 I can find more dates/times if none of the above work. Also if you need more than a 1 hour time slot let me know and I will see what I can do with my schedule. Thanks so much! Roxanne	Add Attachment
Jonathan Yoshikawa	Nov 04, 2015 04:33 PM	prep loaner, on desk.	Add Attachment
Kevin Thibeault	Nov 04, 2015 03:19 PM	Task reassigned to Service Request Desk.	Add Attachment
Kevin Thibeault	Nov 04, 2015 02:54 PM	**This is an email** Hello, We were hoping to get your availability for one of our techs to stop by your office and help update your computer from Windows XP. If you could give us some dates and times that your free for someone to stop by that would be great. Thank You, UCS	Add Attachment
Kevin Thibeault	Nov 04, 2015 02:52 PM	Trisha Guy called in on her behalf stating that she still has Windows XP on her machine and she wanted to update it. I am sending her an email asking for her availability for someone to stop by.	Add Attachment