Service Request Ticket

Service Request Information

CONTACT	Name	Ryals, Sharyne	Date	Nov 05, 2015 12:23 PM
	Department	Social Science	Phone	88288
	Location		Email	ryalss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140713 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag	7PBYD42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	7PBYD42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D6:8D:87

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Nov 09, 2015 02:30 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Nov 09, 2015 02:07 PM	Delivered and set up; brought old machine and monitor back to office & updated inventory	Add Attachment
Ruby Tidwell	Nov 09, 2015 01:27 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Nov 06, 2015 12:16 PM	**This is an email** Hi Ruby, This particular station is a multi-user station in the Social Science main office. As far as I know, no one would be saving anything important to the hard drive. I work M-F 8:00 - 4:30 but I have outside commitments Monday and Wednesday morning.	Add Attachment
Ruby Tidwell	Nov 06, 2015 10:42 AM	Sent email for availability	Add Attachment
Ruby Tidwell	Nov 06, 2015 10:09 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Nov 06, 2015 10:09 AM	Running final updates now ****** Please add to AD ******	Add Attachment
Ruby Tidwell	Nov 05, 2015 12:37 PM	Started image	Add Attachment
Sarah Pettigrew	Nov 05, 2015 12:23 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Social Science as a staff computer station. Contact Sharyne Ryals for setup info. The WOU # of the new computer is 20140713 and the new monitor is 20140729. The WOU # of the old computer is 20091019 and the old monitor is 20091059. The new equipment is on the GFA shelf in the hallway.	Add Attachment