Service Request Ticket - # 58637

Service Request Information

CONTACT Name Heide, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 05, 2015 12:28 PM
Department College of Education Phone 88324
Location Email heidek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20140714[Edit Inv] (opens in a new window) Bldg/Room RWEC 139
Service Tag 7PB2F42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 7PB2F42 Location Grad Assistant DSPS

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D6:AE:10


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public

Entered by Date Memo
Ranjit Kayastha Jan 12, 2016 02:40 PM
Status changed from (2) Scheduled to (5) Completed
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Ranjit Kayastha Jan 12, 2016 02:40 PM
Done!.
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Ranjit Kayastha Jan 12, 2016 02:40 PM
She asked me for a MAC Adapter to connect her Mac
to the monitor. I am dropping it off to her now. 
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Ranjit Kayastha Jan 12, 2016 02:35 PM
Delivered and setup up the computer. 
Bought back her computer monitor 20040630[Edit Inv]  and PDR
it, the CPU number is 20091330[Edit Inv] and updated the
inventory.
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Ruby Tidwell Jan 12, 2016 01:04 PM
Task reassigned to Ranjit Kayastha.
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Megan Thibeault Jan 12, 2016 12:19 PM
Task reassigned to Ruby Tidwell.
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Megan Thibeault Jan 12, 2016 12:19 PM
Please do this GFA at1:30pm today . Make sure the
Grad student doesn't have anything saved locally
on the old box. The Grad student should be there. 
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Megan Thibeault Jan 11, 2016 08:22 AM
Status changed from (7) Waiting for Contact to (2) Scheduled
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Megan Thibeault Jan 11, 2016 08:22 AM
****This is an email****
Kathy,

Tomorrow at 1:30pm will work great.

Thanks,
Megan
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Megan Thibeault Jan 07, 2016 08:28 AM
Status changed from (1) Pending to (7) Waiting for Contact
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Megan Thibeault Jan 07, 2016 08:28 AM
Status changed from (4) On Hold to (1) Pending
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Megan Thibeault Jan 07, 2016 08:28 AM
****This is an email****
Kathy,

Happy New Year! Hope the start of the term is
going well for you. I just wanted to follow up to
see if the GA station W20091330 is ready to be
replaced yet.

Thanks,
Megan 
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Megan Thibeault Dec 09, 2015 07:58 AM
Status changed from (7) Waiting for Contact to (4) On Hold
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Megan Thibeault Dec 09, 2015 07:58 AM
****This is an email****
Hi Megan,
OK...maybe we better wait until the GA gets back
in January just to be safe. Sorry to hold up your
schedule.
Thank you for being so flexible!!
: )
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Megan Thibeault Dec 07, 2015 03:47 PM
****This is an email****
Kathy,

I wouldn't be able to tell if she moved any files.
The best way to do this is to make sure that the
user has backed everything up. We told on to the
old station for two weeks before wiping it. Let me
know how you would like to proceed. No worries on
time :)
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Megan Thibeault Dec 07, 2015 03:47 PM
****This is an email****
Hi Megan,
Sorry it is  taking so long to get this figured
out. ; / I talked to our Graduate Asst. about this
and she said she was going to transfer her files
to her "H" or "J" drive (don't remember). I'm not
sure if she has done this or not and now she has
left for the term. Would you be able to tell by
looking at it? Can you take files off the desk top
and transfer them to new desktop? Sorry if this is
a stupid question.  You can come over and check it
out if you would like.
Thank you for your patience.
: )
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Megan Thibeault Dec 01, 2015 04:00 PM
****This is an email****
​​
Kathy,

Any update on this?

Thanks,
Megan 
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Megan Thibeault Nov 20, 2015 04:05 PM
Status changed from (6) Ready to Deliver to (7) Waiting for Contact
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Megan Thibeault Nov 19, 2015 04:59 PM
****This is an email****
Hi,

I will be out of the office from November 18th
through November 20th. If you need immediate
assistance, please contact Konnie Sayers at:
sayersk@wou.edu or for room reservations please
contact Darla Campbell at campbeld@wou.edu or Kris
Dalton at daltonk@wou.edu.

Thank you,
Kathy
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Megan Thibeault Nov 18, 2015 11:51 AM
left Kathy a vm
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Megan Thibeault Nov 16, 2015 09:10 AM
Task reassigned to Megan Eichler.
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Kevin Thibeault Nov 11, 2015 11:33 AM
Chaniya Marshall who is the graduate assistant
called and asked if she could have a cord to
connect her mac to her monitor as well.
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Shandelle Plasker Nov 10, 2015 01:17 PM
Has been added to AD
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Ranjit Kayastha Nov 10, 2015 09:27 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Ruby Tidwell Nov 06, 2015 10:56 AM
Sent email for availability
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Ruby Tidwell Nov 06, 2015 10:09 AM
Task reassigned to UCS Tech.
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Ruby Tidwell Nov 06, 2015 10:09 AM
Running final updates now

********
Please add to AD

********
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Ruby Tidwell Nov 05, 2015 12:51 PM
Started image
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Sarah Pettigrew Nov 05, 2015 12:28 PM
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be 
setup and delivered to the Graduate Assistant for DSPS station in 
ED 242. Contact Kathy Heide for setup info. The WOU # of the 
new computer is 20140714[Edit Inv] and the new monitor is 20140730[Edit Inv]. 
The WOU # of the old computer is 20091330[Edit Inv] and the old 
monitors are 20040630[Edit Inv] and 20091403[Edit Inv]. The new equipment is 
on the GFA shelf in the hallway.
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