Service Request Ticket - # 58639

Service Request Information

CONTACT Name Campbell, Darla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 05, 2015 12:49 PM
Department College of Education Phone 88788
Location Email campbelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20140715[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 7PB3F42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298; Snagit 2019 Single user License Education MAC/WIN VISA2018008744 *also share with 2nd station W#20170840 for Marcuss use only MAR2019 SR#;

Wired NIC 98:90:96:D6:B2:54


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public

Entered by Date Memo
Ruby Tidwell Nov 16, 2015 02:43 PM
Status changed from (6) Ready to Deliver to (5) Completed
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Ruby Tidwell Nov 16, 2015 02:43 PM
Delivered and set up, but no one was there, so may 
have to go back to configure printers, etc.

Updated inventory.
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Ruby Tidwell Nov 16, 2015 01:02 PM
Task reassigned to Ruby Tidwell.
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Ranjit Kayastha Nov 10, 2015 09:27 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Shandelle Plasker Nov 09, 2015 10:56 AM
This computer has been added to AD.
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Ruby Tidwell Nov 06, 2015 11:41 AM
Sent email for availability
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Ruby Tidwell Nov 06, 2015 10:10 AM
Task reassigned to UCS Tech.
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Ruby Tidwell Nov 06, 2015 10:10 AM
Running final updates now

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Please add to AD

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Ruby Tidwell Nov 05, 2015 12:56 PM
Started image
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Sarah Pettigrew Nov 05, 2015 12:49 PM
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to 
a general adjunct station in ED 114D. Contact Darla Campbell for setup info. The WOU # 
of the new computer is 20140715[Edit Inv] and the new monitor is 20140731[Edit Inv]. The WOU # of the 
old computer is 20091496[Edit Inv] and the old monitor is 20091498[Edit Inv]. The new equipment is on 
the GFA shelf in the hallway. 
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