Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Nathan	Date	Nov 05, 2015 12:56 PM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140719 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	7PB0F42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	7PB0F42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D6:B3:30

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Nov 09, 2015 04:45 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Nov 09, 2015 04:45 PM	Set up and updated in inventory	Add Attachment
Shandelle Plasker	Nov 09, 2015 10:39 AM	Doing last bit of Windows updated then I will set this up for them.	Add Attachment
Megan Thibeault	Nov 09, 2015 10:34 AM	Make sure to update AD	Add Attachment
Shandelle Plasker	Nov 09, 2015 10:28 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Babatunde Idahor	Nov 06, 2015 04:42 PM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Nov 06, 2015 04:38 PM	Set-up complete.	Add Attachment
Babatunde Idahor	Nov 06, 2015 12:52 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Shina Oladiti	Nov 06, 2015 10:11 AM	Initial image setup done but machine need to be rename and is on image station.	Add Attachment
Shina Oladiti	Nov 06, 2015 09:26 AM	Started image	Add Attachment
Sarah Pettigrew	Nov 05, 2015 12:56 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to the classroom support student station in ITC 015. Contact Nathan for setup info. The WOU # of the new computer is 20140719 and the new monitor is 20140735. The WOU # of the old computer is 20090946 and the old monitor is 20090992. The new equipment is on the GFA shelf in the hallway.	Add Attachment