Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Clark, Adry	Date	Nov 06, 2015 09:37 AM
	Department	Service Learning & Career Development	Phone	88648
	Location		Email	clarka@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150204 (opens in a new window)	Bldg/Room	WUC 119
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MQM0C2DV30	Location	Service Learning &Career Development laptop
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715; Adobe CC201* subscription serialized desktop from Order#6617 SR58858 REQUEST to UPGRADE to CC2017 JULY2017 SR64287
	Wired NIC	38:C9:86:10:08:89
	Wireless NIC	38:C9:86:EC:C3:80
	Bluetooth NIC	38:C9:86:EC:C3:81

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Nov 17, 2015 09:24 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Ranjit Kayastha	Nov 17, 2015 09:24 AM	The network printer was not setup before I did that. resumes.wou.edu did the separate connection for laptop with the extra Ethernet cord so that she can connect to the printer through Ethernet cord. She wasn't there in the office so I don't know where the printer was setup so I did let her know too that to send a test page and if its not working let telecom know to activate the port. I send her VM.	Add Attachment
Ranjit Kayastha	Nov 12, 2015 04:12 PM	Did the Delivery. Updated the Inventory. Put the paper on their place.	Add Attachment
Ranjit Kayastha	Nov 12, 2015 04:11 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Katie Halvorson	Nov 12, 2015 03:10 PM	called and asked when this was going to be delivered. Ranjit is going to take it over soon.	Add Attachment
Shandelle Plasker	Nov 11, 2015 09:31 AM	Has been added to AD	Add Attachment
Ranjit Kayastha	Nov 10, 2015 03:40 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Nov 10, 2015 03:40 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Nov 10, 2015 03:39 PM	She wants the laptop to be delivered on Nov 12, Thursday at 2 pm.	Add Attachment
Ranjit Kayastha	Nov 10, 2015 03:38 PM	********************************************** Please join to AD and ready to Deploy. ***********************************************	Add Attachment
Ranjit Kayastha	Nov 10, 2015 03:37 PM	Everything is done and it's ready to be delivered.	Add Attachment
Ranjit Kayastha	Nov 10, 2015 10:05 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Nov 09, 2015 01:54 PM	Started Imaging!	Add Attachment
Sarah Pettigrew	Nov 06, 2015 09:37 AM	NEW EQUIP SETUP: A MacBook Pro needs to be setup and delivered to Service Learning and Career Development. The contact is Ardy Clark. The WOU # of the laptop is 20150204. The new equipment is on the shelves across from the restroom in ITC 009.	Add Attachment