Service Request Ticket - # 58651

Service Request Information

CONTACT Name McMahan, Ethan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2015 11:26 AM
Department Behavioral Sciences Division Phone 88634
Location Email mcmahane@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101393[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 790 Minitower, i7 2600 (3.4GHz 8M)
Serial No. 3KTQJQ1 Location PDR

CPU Intel Core i7-2600(3.4GHz, 8M)


OS Unknown Software MS Office Pro Plus 2010 from P0080905 installed as Office Pro Plus 2007, HLM7 single user license from VISA2101002588, TRANSFERRED to new W#20140866 for TODD312 LAB station MAR2016: Adobe Premiere Elements 13 WIN/MAC from P0097102

Wired NIC 78:2B:CB:A6:0F:FA

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor Nov 06, 2015 03:27 PM 
Status changed from (2) Scheduled to (5) Completed
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Babatunde Idahor Nov 06, 2015 03:27 PM 
I had to reconnect the HDD in the machine.That 
fixed the problem.
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Babatunde Idahor Nov 06, 2015 02:10 PM 
Task reassigned to Babatunde Idahor.
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Kevin Thibeault Nov 06, 2015 11:26 AM 
He called in stating that the computer #20101393[Edit Inv]
has the following error message "Hard drive not
found". He said the lab will be open today after 2PM
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