Service Request Ticket

Service Request Information

CONTACT	Name	Walczyk, Kevin	Date	Nov 06, 2015 03:03 PM
	Department	Creative Arts/Music	Phone	88274
	Location		Email	keveli@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150206 (opens in a new window)	Bldg/Room	APSC 228
	Service Tag		Description	Apple MacBook Pro 13-inch w/ Retina Display
	Serial No.	C02QKD3BFVH7	Location	Kevin Walcyzk, TT faculty replacing W#20080373
	CPU	Intel Core i5(2.9GHz dual-core, 3MB L3)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715; Apple Logic Pro from Music Dept license; Adobe CC2015(named user) JAN2016
	Wireless NIC	AC:BC:32:B2:D8:11
	Bluetooth NIC	AC:BC:32:B2:D8:12

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Dec 02, 2015 03:31 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Shandelle Plasker	Dec 02, 2015 03:31 PM	Been delivered and setup.	Add Attachment
Shandelle Plasker	Dec 02, 2015 11:28 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Babatunde Idahor	Nov 25, 2015 04:44 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Babatunde Idahor	Nov 25, 2015 01:42 PM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Nov 25, 2015 01:41 PM	Already moved to AD.	Add Attachment
Babatunde Idahor	Nov 24, 2015 04:59 PM	Imaging complete - Add to AD.	Add Attachment
Babatunde Idahor	Nov 20, 2015 05:12 PM	Imaging with JAMF on this laptop isn't working.Looking for other solutions with John.	Add Attachment
Babatunde Idahor	Nov 16, 2015 04:29 PM	Imaging...	Add Attachment
Babatunde Idahor	Nov 16, 2015 04:29 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Sarah Pettigrew	Nov 06, 2015 03:06 PM	**This is a GFA replacing W#20080373	Add Attachment
Sarah Pettigrew	Nov 06, 2015 03:03 PM	NEW EQUIP SETUP: A MacBook Pro needs to be setup and delivered to Kevin Walczyk. There is also a USB SuperDrive. The WOU # of the new laptop us 20150206. The new equipment is on the shelves across from the restroom in ITC 009.	Add Attachment