Service Request Ticket - # 58655

Service Request Ticket - # 58655

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Service Request Information

CONTACT	Name	Kunze, Linda	Date	Nov 06, 2015 04:08 PM
	Department	Behavioral Sciences Division	Phone	88344
	Location		Email	kunzel@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140720 (opens in a new window)	Bldg/Room	TODD 320
	Service Tag	7PBXD42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	7PBXD42	Location	Dr. Eric Cooley, Prof Emeritus
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D6:B3:C4

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Nov 16, 2015 04:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Nov 16, 2015 04:31 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Nov 16, 2015 04:31 PM	Delivered and set up at his station. It was a very small, crowded, and shared office, so I brought old equipment back. Updated info. His box is in the closet in 007 with a note to not reimage until talking with him.	Add Attachment
Shandelle Plasker	Nov 16, 2015 03:39 PM	Has been added to AD	Add Attachment
Ruby Tidwell	Nov 16, 2015 02:46 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Nov 16, 2015 02:46 PM	*** Please add to AD, then ready to deploy ***	Add Attachment
Ruby Tidwell	Nov 16, 2015 01:29 PM	Running final updates	Add Attachment
Ruby Tidwell	Nov 16, 2015 01:29 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Nov 13, 2015 10:10 AM	Started image	Add Attachment
Ruby Tidwell	Nov 09, 2015 03:12 PM	Just kidding - Polaroid is down; will reattempt when it's back up	Add Attachment
Ruby Tidwell	Nov 09, 2015 02:42 PM	Started image	Add Attachment
Sarah Pettigrew	Nov 06, 2015 04:08 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to TODD 320 for Dr. Eric Cooley. He is out of the country currently, so please contact Linda Kunze for setup info. Also, please leave the old cpu in his office until he returns in Spring 2016. The WOU # of the new computer is 20140720 and the new monitor is 20140736. The WOU # of the old computer is 20090539 and the old monitor is 20090616. The new equipment is on the GFA shelf in the hallway.	Add Attachment