He has picked the laptop up.

Task reassigned to Shandelle Pepper.

I just relized that his computer needs to be re
engraved since they replaced the cover of his laptop.

Giving this to Tricia to have Sara re engrave it.

****This is an email****
Hello Jeff,

Your Mac has been delivered back from Apple. You
can pick it up at anytime you would like. If I am
not in the office give the front desk your service
request number (58658). They will be able to see
were I have put your laptop and charger.

Thank you,
Shandelle Pepper

created a Purchase Request for this #8822

****This is an email****
HI Shandelle,

Thanks - let me chat with a couple of people over
here at TRI and see how we should proceed.  I'll
try to let you know by this afternoon.

Index Number:TRI 152

Apple Case#:983996614
Repair ID:D175512512

Did some testing with Megan and it seems that one
of the ports on the side of the laptop is not
working. We need to call this into Apple but I
emailed Jeff first for an index code in case this
is not under warranty.

Had Jeff come back in and the laptop didnt want to
turn on. He also noted that it died when you tried
to hook it up to an external screen. Need to
contact Apple. He took the extender for the power
cable with him.

laptop came in with charger and the extender for
the charger