Service Request Ticket - # 58659

Service Request Information

CONTACT Name Wade, Philip   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 09, 2015 08:55 AM
Department Natural Science Division Phone 88225
Location Email wadep@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110608[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag Description Apple MacBook Pro 13-inch, 2.8GHz Dual-Core Intel Core i7 #MD314LL/A
Serial No. C02H54MKDV14 Location UNKNOWN

CPU Xeon 2.4GHz


OS Unknown Software MS OSX Lion pre-installed with iLife '11, MS Office 2011 for MAC from P0084362, TechSmith Camtasia for MAC from VISA2011002885,

Wired NIC 3C:07:54:74:B5:01


Wireless NIC 68:A8:6D:4D:A5:3A


Bluetooth NIC 68:A8:6D:4D:A5:3B

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Nov 09, 2015 02:55 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Ranjit Kayastha Nov 09, 2015 02:55 PM 
Done
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Ranjit Kayastha Nov 09, 2015 01:56 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Nov 09, 2015 01:56 PM 
Clean re-install of OS and all the setup is done
and it's ready to deliver. Called him he said he
will be here to pick up the laptop at 2:30 pm. The
laptop is at he front desk. Just need to give him
admin rights.
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Ranjit Kayastha Nov 09, 2015 11:04 AM 
Task reassigned to Ranjit Kayastha.
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Megan Thibeault Nov 09, 2015 08:55 AM 
****This is an email****
I am on my way over with MacBook Pro (20110608) +
charger
It is having major issues with

    Not enough room (see attachment for error
message and I'll bring the error message) in
startup disc
    seems to have a virus (does wierd things and
seems to have NEW programs installed that I did
not install) such as in Applications Folder
(Myppes, Olivernertko, and Oliverto + maybe
others?) (also has 3-4 versions of Firefox?)
    I have backed up the entire Documents folder
so you can purge it.
    Need standard software + firefox + VLC video
player + remote log-in + Google Earth

I'll be over with LapTop around 9:15 am this
morning. thanksphilip
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Force Quit error message.pdf