Service Request Ticket - # 58660

Service Request Information

CONTACT Name Blasco, Patricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 09, 2015 09:11 AM
Department The Research Institute Phone 88783
Location Email blascop@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130090[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 1PYY7Y1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091379 downgraded to Office Pro Plus 2010; Share of LICENSE with Laptop: SPSS Statistics Prem Faculty PAck Term license from P0097050(includes Spss Statisics Prem AuthUser,SamplePowers,VisualizationDesginer, and AMOS AuthUser); Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop MAY2016(shared with laptop W#20140329)

Wired NIC B8:CA:3A:A2:45:16

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Nov 09, 2015 09:37 AM 
Task reassigned to Dyl Karbia.
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Dyl Karbia Nov 09, 2015 09:37 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Nov 09, 2015 09:37 AM 
I was able to get hold of Blasco and realize her
computer works fine. She needed to choose the
normal option when the machine is booting up.
Doing that solve the problem.
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Megan Thibeault Nov 09, 2015 09:12 AM 
Just pickup and bring back to do hardware testing
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Megan Thibeault Nov 09, 2015 09:11 AM 
Computer stuck in repair mote

Doesn't need a loaner, come soon.
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