Service Request Ticket - # 58667

Service Request Information

CONTACT Name Shults, Kelsey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 09, 2015 03:34 PM
Department Student Engagement Phone 88064
Location Email shultsk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20120294[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 7500/DT Tabloid Color Printer
Serial No. RXD137415 Location PDR

Model 7500/DT Hostname optics.wou.edu
Notes NOT STUDENT TECH PRINTER, Color Laser - 35 ppm Mono - 35 ppm Color - 1200 x 1200 dpi - Network, USB - Gigabit Ethernet - Mac, PC, duplexing(two-sided), capacity: 1100 sheets, Maximum duty cycle: up to 150,000 pages/month Tray 1 (Multipurpose tray): Custom sizes: 3.5 x 3.9 in. to 12.6 x 47.2 in. Tray 2: Custom sizes: 5.5 x 7.2 in. to 11.7 x 17 in. Tray 3: Custom sizes: 5.5 x 7.2 in. to 13 x 18 in. MAINT: Xerox Transfer Roller F/7500DT #2416609 from P0095361 OCT2014 SR54531 Ink/Toner Refill

Wired NIC 00:00:AA:E4:D2:02

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Nov 16, 2015 10:01 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Nov 16, 2015 10:01 AM 
Print has not jammed since taking some paper out
of the tray.
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Shandelle Plasker Nov 11, 2015 04:06 PM 
Called her 11/11 @ 4:05 asking if they have had a 
print jam since I went down and looked at it. They 
have not. I will be calling them on Friday 11/13 
for another update.
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Shandelle Plasker Nov 10, 2015 09:10 AM 
Went over and looked some more at this. I really
think the paper was to high in the tray. When it
would jam some of the papers were moved to the
left when you would open the tray that was saying
jammed. Having them try it for a day with little
paper in it.
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Shandelle Plasker Nov 10, 2015 08:27 AM 
Task reassigned to Shandelle Pepper.
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Babatunde Idahor Nov 09, 2015 04:36 PM 
Task reassigned to UCS Tech.
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Babatunde Idahor Nov 09, 2015 04:36 PM 
I couldn't find any paper jammed within the 
printer. I went through all the processes to 
check
for paper jams - but no issues. There could 
also be the possibility of the paper tray being 
too full.
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Babatunde Idahor Nov 09, 2015 03:52 PM 
Task reassigned to Babatunde Idahor.
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Kevin Thibeault Nov 09, 2015 03:34 PM 
****This is an email****
Hello,

We have a Xerox Phaser 7500 color printer in the
office (20120294) that has been acting up lately.
It will show a message saying that there is a
paper jam when there isn't. Also a lot of the time
it won't print unless you open and close all of
the trays. I was just wondering if someone could
come over and take a look at it? 

Thanks,
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