Status changed from (1) Pending to (5) Completed

When I picked up the computer I noticed some 
damage on the front and back of the laptop. 
Some of the damage looks like it was melted and 
the other damage is scratches/indents.I also 
noticed that the back was missing 4 screws that 
keep the back shell in place.
I then turned the computer on and did some 
updates (computer never turned off)but once I 
picked the laptop up to move it while it was on 
it turned off with out warning. 
I then opened the back of the laptop to check 
the inside and 2 little screws fell out. One 
was bigger (same size as the screws that hold 
the back shell) and a smaller screw that I can 
not tell were is came from.

Priority changed from (2) High Priority to (3) Priority.

Status changed from (1) Pending to (5) Completed

Task reassigned to Shandelle Pepper.

Talked with Myk --
They don't run lots of programs on it, and the shut 
offs only tend to happen when they are running 
TypeWell.  Myk is backing up local data right now, 
and then we can come pick it up for testing.  Please 
go pick up ~2

I couldn't find any service requests for this 
happening earlier this term

****This is an email****
Hello!!!

This is Michael Rose, over in ODS. We have a
laptop (number 20130788) that is used to provide
TypeWell accommodations for students in classes.
Twice today it shut down on its own without any
warning or prior prompting from me in the middle
of a class. There was no warning that it was
shutting down; the screen suddenly went black, and
the computer turned off. It restarted quickly, but
a screen came up saying the computer didn't shut
down properly. It's done this once before, earlier
this term.

Is this something you could take a look at? Is
there something I could try? We use this
particular laptop twice a week, so having it up
and running 100% would be great. 

Thanks for your help!!!

   ~Myk : )