Service Request Ticket

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Service Request Information

CONTACT	Name	Knight, Keri	Date	Nov 10, 2015 03:19 PM
	Department	Student Engagement	Phone	88514
	Location		Email	knightk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110675 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	1Y3BNS1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office 2010 Pro Plus from P0084903 installed as Office 2007
	Wired NIC	18:03:73:17:52:4E

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Dec 08, 2015 02:55 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Dec 08, 2015 02:55 PM	Task completed.	Add Attachment
Shandelle Plasker	Dec 08, 2015 02:22 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Katie Halvorson	Dec 08, 2015 02:12 PM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Dec 08, 2015 02:12 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Dec 08, 2015 02:12 PM	She called and would like to have admin rights back on her computer	Add Attachment
Ranjit Kayastha	Nov 16, 2015 12:30 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Nov 16, 2015 12:30 PM	DONE!	Add Attachment
Ranjit Kayastha	Nov 16, 2015 12:14 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Katie Halvorson	Nov 16, 2015 10:44 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Nov 16, 2015 10:44 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Nov 16, 2015 10:44 AM	Even since she got the computer back, the computer said it was configuring with a status bar and when it was completed, it restarted. When the restart was done, it went back to the configuring page with no status and has been sitting like that 45mins. She is around most of today. 88514	Add Attachment
Jonathan Yoshikawa	Nov 12, 2015 03:10 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jonathan Yoshikawa	Nov 12, 2015 03:10 PM	cpu delivered	Add Attachment
Jonathan Yoshikawa	Nov 11, 2015 12:56 PM	imaged. returned cpu.	Add Attachment
Shandelle Plasker	Nov 11, 2015 10:35 AM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Shandelle Plasker	Nov 11, 2015 10:35 AM	Johnathan Please put what step you are at on this and were the computer is located!	Add Attachment
Jonathan Yoshikawa	Nov 10, 2015 04:36 PM	Task reassigned to UCS Tech.	Add Attachment
Jonathan Yoshikawa	Nov 10, 2015 04:36 PM	reimaging	Add Attachment
Ranjit Kayastha	Nov 10, 2015 03:53 PM	Hey Jonathan please update the ticket while you are going on a task. Thanks.	Add Attachment
Ranjit Kayastha	Nov 10, 2015 03:52 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Ranjit Kayastha	Nov 10, 2015 03:46 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Katie Halvorson	Nov 10, 2015 03:19 PM	When she was on her computer, her computer randomly shut off and a pop noise was made. When she restarted, it took about 30mins and now no one can log into the computer because it says the information is incorrect. The power supply green light is still on and Ethernet is plugged in correctly. WUC behind info desk-SLA office 88514 She is around today till 5.	Add Attachment