Service Request Ticket - # 58690

Service Request Information

CONTACT Name Aldrich, Patrick   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 11, 2015 02:11 PM
Department The Research Institute Phone 89202
Location Email aldrichp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120871[Edit Inv] (opens in a new window) Bldg/Room CDC 101
Service Tag D61QDX1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. D61QDX1 Location Patrick Aldrich, TRI

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0089918 downgraded to Office Pro Plus 2010, IBM SPSS Statistics Premium Faculty Pack term license(installed as v21) from orig.P0089922 renewed on P0097583(expires MAY2016), Systat SigmaPlot v12.5 single user from VISA2012003419, SAS BASE & STAT WIN workstation from P0089923

Wired NIC B8:CA:3A:7A:71:FB

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Nov 11, 2015 03:44 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Nov 11, 2015 03:44 PM 
Talked with Tricia and he had a license already 
for version 23.  Went with Shandelle and installed 
v23 for him; licensed
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Ruby Tidwell Nov 11, 2015 02:57 PM 
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Nov 11, 2015 02:31 PM 
Status changed from (2) Scheduled to (1) Pending
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Ruby Tidwell Nov 11, 2015 02:31 PM 
v That is from the original install
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Kevin Thibeault Nov 11, 2015 02:29 PM 
Status changed from (1) Pending to (2) Scheduled
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Kevin Thibeault Nov 11, 2015 02:29 PM 
****This is an email****
Hello,
I am available today between now (2:30) and 4:30,
tomorrow (Thursday) after 1:00PM and all day Friday.
Pat
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Ruby Tidwell Nov 11, 2015 02:24 PM 
T:\\Spss\SPSS21StatisticsSTD_AuthUser
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Kevin Thibeault Nov 11, 2015 02:11 PM 
****This is an email****
Hi -

Can you help us (see Patrick's message)?

According to Invoice 2014-0858, he should have a
license from 5/2/15 - 5/31/16.  Pat's computer is
20120871[Edit Inv].

Thank you,

Dawn Brown
The Research Institute at Western Oregon University
345 N Monmouth Ave
Monmouth OR 97361

Phone 503-838-8486
Fax 503-838-8150

                               





---------- Forwarded message ----------
From: Patrick Aldrich 
Date: Wed, Nov 11, 2015 at 1:19 PM
Subject: Issue with SPSS
To: Dawn Brown 


Dawn,
I am getting an error with my SPSS. It is telling
me that I don't have a license, but we got a new
one from Tricia in June of last year, and it had
worked fine after that. I tried re-installing the
license number but it's not working again.
Pat
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