Service Request Ticket - # 58692

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 11, 2015 03:08 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130047[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8880DNM Color Printer
Serial No. T4B002634 Location PDR

Model ColorQube 8870 Hostname hlref4.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.112.46 Metered Code: 3795 RMA:XFL134178E Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:5F:D6:44

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Nov 12, 2015 03:25 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Nov 12, 2015 03:25 PM 
Printer has been fixed and is fully functioning.
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Shandelle Plasker Nov 11, 2015 04:47 PM 
Called this into Xerox.

Ref#:20921680[Edit Inv]
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Shandelle Plasker Nov 11, 2015 04:15 PM 
Task reassigned to Shandelle Pepper.
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Kevin Thibeault Nov 11, 2015 03:08 PM 
Chris called from the library stating that this
printer is saying there is a paper jam in the
machine even tho their isn't any paper jammed in
it. He would like someone to take a look at this
as soon as possible.
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