Service Request Ticket - # 58694

Service Request Information

CONTACT Name Wilkins, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 12, 2015 08:13 AM
Department Student Engagement Phone 88229
Location Email wilkinsj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091033[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 4VLCRL1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819

Wired NIC B8:AC:6F:7D:2F:F8

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Nov 12, 2015 12:45 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Nov 12, 2015 12:43 PM 
Brought back old equipment and updated inventory:
Computers: 20091033[Edit Inv] and 20090525[Edit Inv]
Monitors:  20031262[Edit Inv] and 20031214[Edit Inv]
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Ruby Tidwell Nov 12, 2015 11:50 AM 
Updated inventory for those
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Ruby Tidwell Nov 12, 2015 11:47 AM 
Verifying boxes 20100602[Edit Inv] and 20101174[Edit Inv]
Also bringing over monitors 20090202[Edit Inv] and 20090179[Edit Inv]
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Shandelle Plasker Nov 12, 2015 11:26 AM 
Task reassigned to Ruby Tidwell.
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Shandelle Plasker Nov 12, 2015 11:26 AM 
Ruby will you please replace these computers with 
newer used ones. Please mace sure newer computers 
have Microsoft Office 2013
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Shandelle Plasker Nov 12, 2015 08:23 AM 
Task reassigned to Shandelle Pepper.
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Katie Halvorson Nov 12, 2015 08:13 AM 
****This is an email****
I am sorry, yes I did mean Microsoft Office 2013!!! 
I am sorry for the confusion from me. 

Thanks,
Andrea
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Katie Halvorson Nov 12, 2015 08:13 AM 
****This is an email****
Hello:

Thank you!!

Computer Number: 20091033[Edit Inv]
Computer Number: 20090525[Edit Inv]

If those are not the right numbers please let me
know. 

Thanks,
Andrea
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Katie Halvorson Nov 12, 2015 08:13 AM 
****This is an email****
    Hi,

    I am the Non-Traditional/ Transfer Student
Peer Advisor, Andrea Balthaser.  I have had a
couple of requests to have Windows 13 put on the
two computers in the Non-Traditional Lounge.  I
was informed that when they are working on one
computer in the computer lab in the library and
then come over here to finish their work, that the
formatting of the one computer does not format to
the other computer.

    I greatly appreciate your willingness to look
into this for me and give me any information.

    Thanks,
    Andrea Balthaser
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