Service Request Ticket

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Service Request Information

CONTACT	Name	Freedman, Cheri	Date	Nov 12, 2015 10:36 AM
	Department	The Research Institute	Phone	89280
	Location		Email	freedmanc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140019 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	38RKH12	Description	Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
	Serial No.	38rkh12	Location	PDR
	CPU	Intel Core i7-4600U(2.1 GHz, 4M Cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 from P0094858; TRANSFERRED to W#20180303 on SR#69104 and deserialized on W#20140019-Adobe CC 201* serialized desktop install transferred from W#20100804(SR58179)
	Wired NIC	EC:F4:BB:54:FE:7A
	Wireless NIC	F8:16:54:0B:F6:08
	Bluetooth NIC	F8:16:54:0B:F6:0C

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Jessie Bergantinos	Nov 18, 2015 08:45 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Jessie Bergantinos	Nov 18, 2015 08:45 AM	Laptop was hardwired and picked up at front desk.	Add Attachment
Shandelle Plasker	Nov 17, 2015 12:05 PM	Laptop is done imaging. The laptop is located at the SRD desk with a sticky note saying they need to be hard wired in before leaving with there laptop. Printers have been added and she has admin rights.	Add Attachment
Shandelle Plasker	Nov 16, 2015 03:14 PM	Re-imaging computer	Add Attachment
Shandelle Plasker	Nov 16, 2015 12:12 PM	**This is an email** If there are any personal files on the laptop, please feel free to delete or reimage or whatever you need to do. I have what I need. Thanks, Cheri	Add Attachment
Shandelle Plasker	Nov 16, 2015 11:54 AM	Contact changed from Dana Bleakney-Huebsch to Cheri Freedman.	Add Attachment
Shandelle Plasker	Nov 16, 2015 10:07 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Nov 16, 2015 10:07 AM	**This is an email** Hello Dana, I am emailing you about the laptop you dropped off last Thursday. I need to know if everything is backed up on your computer? Either to your H drive or on a USB stick? Thank you, Shandelle Pepper	Add Attachment
Shandelle Plasker	Nov 13, 2015 01:43 PM	Laptop seems to be having more issue then this. I opened Sophos and she had two viruses in the her quarantine area. One will now allow me to delete it. Her Sophos also does not have an update option in it. Also, her internet seems fine with zero errors showing but once I open an internet browser it says Server not found. I called Dana and left a message seeing if she has everything backed up.	Add Attachment
Shandelle Plasker	Nov 12, 2015 04:38 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Shandelle Plasker	Nov 12, 2015 04:38 PM	Contact changed from Cheri Freedman to Dana Bleakney-Huebsch.	Add Attachment
Katie Halvorson	Nov 12, 2015 04:37 PM	email is best contact	Add Attachment
Katie Halvorson	Nov 12, 2015 04:36 PM	Contact changed from Dana Bleakney-Huebsch to Cheri Freedman.	Add Attachment
Katie Halvorson	Nov 12, 2015 04:36 PM	Computer has been dropped off and is up at SRD.	Add Attachment
Katie Halvorson	Nov 12, 2015 10:36 AM	Not holding a charge, Dana is going to drop off the laptop. Machine gets extremely hot, fan continues to stay on.	Add Attachment