Service Request Ticket - # 58699

Service Request Ticket - # 58699

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Service Request Information

CONTACT	Name	Gayle, Rian	Date	Nov 12, 2015 11:26 AM
	Department	Disability Access Services	Phone	88250
	Location		Email	gayler@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130729 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35G6M02	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918, Transferred from W#20130729: ZoomText v10.1 from VISA2013003997; JAWS Pro 12 P0080288;
	Wired NIC	34:17:EB:9A:DC:01

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Dec 01, 2015 03:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Dec 01, 2015 03:19 PM	I was able to get hold of Rian. While troubleshooting his computer I realize the internet cable was out of the wall jack. Reconnecting it solve the problem.	Add Attachment
Dyl Karbia	Dec 01, 2015 11:36 AM	Task reassigned to Dyl Karbia.	Add Attachment
Ruby Tidwell	Nov 30, 2015 03:58 PM	Task reassigned to UCS Tech.	Add Attachment
Jessie Bergantinos	Nov 30, 2015 03:53 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Jessie Bergantinos	Nov 30, 2015 03:53 PM	**This is an email** The problem on Computer #20130729 is still happening. It kept saying server doesn't exist or is not found. Please let me know what to do next. Thank you.	Add Attachment
Ruby Tidwell	Nov 12, 2015 01:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Nov 12, 2015 01:04 PM	Talked with the woman at the desk and this was happening on several laptops. I explained that the first log on has to be hardwired and that the Ethernet connection takes a few seconds to be established. We tried this and she was successful.	Add Attachment
Ruby Tidwell	Nov 12, 2015 12:50 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Katie Halvorson	Nov 12, 2015 11:26 AM	Hello, I am requesting your help in fixing an issue. One of the computer at ODS won't log in, stating that the server doesn't exist or can't be found. This has been happening since Tuesday when we tried to log on. It also happened with a couple of our laptops. I am not sure if this is a campus-wide issue. Computer #20130729. Thank you in advance. Regards,	Add Attachment