Service Request Ticket - # 58700

Service Request Information

CONTACT Name Leslie, Gail Ann   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 12, 2015 12:51 PM
Department The Research Institute Phone 88756
Location Email leslieg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150211[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag JFYM562 Description Dell Latitude E6440 Intel i7-4610M (3.0GHz, 4M)
Serial No. JFYM562 Location Dave Diemer

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 10 Enterprise 64bit Software Microsoft Desktop Education-(EES) OFFICE for WIN xxxx2015004715; Adobe Acrobat DC (Pro)subscription from XXXX201700006551 serialized desktop OCT2017 SR65345;

Wired NIC F8:CA:B8:12:38:F2


Wireless NIC 80:00:0B:CB:61:78


Bluetooth NIC 80:00:0B:CB:61:7C

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Dec 09, 2015 02:23 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Dec 09, 2015 02:23 PM 
Done!
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Ranjit Kayastha Dec 09, 2015 01:41 PM 
Task reassigned to Ranjit Kayastha.
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Ranjit Kayastha Dec 08, 2015 12:39 PM 
Task reassigned to UCS Tech.
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Jessie Bergantinos Dec 08, 2015 11:18 AM 
****This is an email****
Thanks all!  I am now back in the office and am
available anytime after 1:30 pm tomorrow afternoon.
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Ranjit Kayastha Dec 07, 2015 12:11 PM 
Left VM
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Megan Thibeault Dec 07, 2015 11:11 AM 
Task reassigned to Ranjit Kayastha.
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Megan Thibeault Dec 07, 2015 11:11 AM 
please work on this
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Katie Halvorson Dec 07, 2015 09:42 AM 
Task reassigned to UCS Tech.
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Katie Halvorson Dec 07, 2015 09:42 AM 
Task reassigned to UCS Tech.
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Katie Halvorson Dec 07, 2015 09:42 AM 
****This is an email****
Hello,

Gail is again wondering about her Adobe Acrobat
Pro X software.  She recently got a new laptop
20150211[Edit Inv] and would like to have the Acrobat
software that was on her old one  20110622[Edit Inv].  Can
the software be transferred? 

Thank you,
Dawn Brown
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Megan Thibeault Nov 24, 2015 03:06 PM 
Status changed from (2) Scheduled to (5) Completed
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Megan Thibeault Nov 24, 2015 03:06 PM 
completed
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Megan Thibeault Nov 24, 2015 09:02 AM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Megan Thibeault Nov 20, 2015 04:00 PM 
Status changed from (6) Ready to Deliver to (7) Waiting for Contact
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Megan Thibeault Nov 20, 2015 04:00 PM 
****This is an email****
Gail,

I have a new laptop ready to be delivered and
setup for you. What does your availability look
like for next week or the following week?

Thanks,
Megan
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Megan Thibeault Nov 20, 2015 01:05 PM 
Task reassigned to Megan Eichler.
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Ranjit Kayastha Nov 19, 2015 01:44 PM 
Task reassigned to UCS Tech.
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Ranjit Kayastha Nov 19, 2015 01:44 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Nov 19, 2015 01:43 PM 
Task reassigned to Ranjit Kayastha.
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Ruby Tidwell Nov 19, 2015 12:50 PM 
Task reassigned to UCS Tech.
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Ruby Tidwell Nov 19, 2015 12:50 PM 
Ran updates

*****
Please add to AD
*****
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Ruby Tidwell Nov 17, 2015 01:58 PM 
Just needs updates
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Ruby Tidwell Nov 17, 2015 11:14 AM 
Task reassigned to Ranjit Kayastha.
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Ruby Tidwell Nov 16, 2015 04:47 PM 
Task reassigned to New Equip. Setup.
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Babatunde Idahor Nov 13, 2015 11:37 AM 
Task reassigned to UCS Tech.
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Babatunde Idahor Nov 13, 2015 10:39 AM 
Task reassigned to Babatunde Idahor.
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Sarah Pettigrew Nov 12, 2015 12:51 PM 
NEW EQUIP SETUP: A Dell laptop needs to be setup and delivered to 
Gail Leslie in TODD 232. The WOU # of the laptop is 20150211[Edit Inv]. The 
new equipment is on the shelves across from the restroom in ITC 
009.
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