Service Request Ticket - # 58701

Service Request Ticket - # 58701

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Service Request Information

CONTACT	Name	Ayer, Lyn	Date	Nov 12, 2015 01:00 PM
	Department		Phone	88328
	Location		Email	ayerl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

peripheral	Edit WOU #	20150210 (opens in a new window)	Bldg/Room	AD
	Service Tag		Description	Dell E-Port PlusII Replicator & 130W power adapter
	Serial No.	3830682700093	Location	Dawn Brown, MIA 6/15/23

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Feb 08, 2016 11:24 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ruby Tidwell	Feb 08, 2016 11:24 AM	I believe hard drive was already delivered; she also recently had a new equip where this was resolved to my knowledge.	Add Attachment
Ruby Tidwell	Feb 08, 2016 11:24 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Dyl Karbia	Dec 18, 2015 04:19 PM	I was able to get hold of Lyn and help setup her dock station. I installed File Maker Pro on her laptop. She said she would like to access all her file save on her H drive when she's home. I told her the solution would be purchasing an external hard drive and copy all her files. She put in a request to purchase a external hard drive. We schedule to meet the first week of the Winter term.	Add Attachment
Megan Thibeault	Dec 14, 2015 03:15 PM	Task reassigned to Dyl Karbia.	Add Attachment
Kevin Thibeault	Dec 11, 2015 10:40 AM	Task reassigned to UCS Tech.	Add Attachment
Kevin Thibeault	Dec 11, 2015 10:40 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Kevin Thibeault	Dec 11, 2015 10:40 AM	She called in asking for someone to stop by on Wednesday the 16th between 10-12 to set up her docking station for her. She asked that Dyl set it up since he has done most of the previous work on her laptop in the past.	Add Attachment
Shandelle Plasker	Dec 02, 2015 11:52 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Shandelle Plasker	Dec 02, 2015 11:52 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Shandelle Plasker	Dec 02, 2015 11:52 AM	She had some stuff come up and will not be available until the week of the 14th. She would like she contacted on the 11th to set up a time to come down. I will call her on this day.	Add Attachment
Megan Thibeault	Nov 19, 2015 09:53 AM	Status changed from (6) Ready to Deliver to (4) On Hold	Add Attachment
Jessie Bergantinos	Nov 18, 2015 09:55 AM	She is not available right now, but she will be available on Thursday, December 3.	Add Attachment
Ranjit Kayastha	Nov 17, 2015 11:03 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Babatunde Idahor	Nov 13, 2015 02:47 PM	Left a VM.	Add Attachment
Ruby Tidwell	Nov 13, 2015 10:19 AM	Task reassigned to UCS Tech.	Add Attachment
Sarah Pettigrew	Nov 12, 2015 01:00 PM	NEW EQUIP SETUP: A docking station needs to be setup and delivered to Lyn Ayer in TODD 234 for use with laptop W#20130096. The WOU # of the docking station is 20150210 and is on the shelves across from the restroom in ITC 009.	Add Attachment