Service Request Ticket

Service Request Information

CONTACT	Name	McDonald, David	Date	Nov 12, 2015 02:36 PM
	Department	Admissions Office	Phone	88919
	Location		Email	mcdonald@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20121245 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
	Serial No.	C9R1LX1	Location	PDR
	CPU	Intel Core i7-3740QM(2.7GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0090649 downgraded to Pro Plus 2010
	Wired NIC	F0:1F:AF:1D:2C:AB
	Wireless NIC	BC:85:56:F2:F9:71
	Bluetooth NIC	24:FD:52:30:30:C8

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ruby Tidwell	Nov 18, 2015 04:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Nov 18, 2015 04:29 PM	Reinstalled screws and returned to David	Add Attachment
Megan Thibeault	Nov 18, 2015 09:21 AM	http://en.community.dell.com/support-forums/laptop/f/3518/t/19495271	Add Attachment
Ranjit Kayastha	Nov 17, 2015 11:53 AM	the OS seems to be not working I am re-imaging it after changing the fan. But I feel like the fan is still not working and it's pretty hot	Add Attachment
Megan Thibeault	Nov 16, 2015 12:55 PM	SR920256130	Add Attachment
Ranjit Kayastha	Nov 13, 2015 02:36 PM	figured out that it has a fan problem	Add Attachment
Ranjit Kayastha	Nov 12, 2015 03:03 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Katie Halvorson	Nov 12, 2015 02:36 PM	His laptop gets hot to the touch on the whole bottom part of the machine. He would like someone to take a look at it. The battery is holding a charge. He is around anytime before 4 today and tomorrow free anytime after 12.	Add Attachment