Service Request Ticket - # 58710

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 13, 2015 08:22 AM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060334[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Sun Ray 2 Thin Client #NTC-10Z-00
Serial No. 0629YB010E Location PDR

CPU Unknown


OS Unknown Software MS Office Pro 2003 license from P0059051

Wired NIC 00:14:4F:48:83:D1

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Nov 13, 2015 10:04 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Ruby Tidwell Nov 13, 2015 10:04 AM 
Set up and updated inventory of old equipment:
Sun client:  20060334[Edit Inv]
Monitor:  20070436[Edit Inv]
 Add Attachment
Ruby Tidwell Nov 13, 2015 09:37 AM 
Talked with Chelsee and she is fine with 
replacing the client; she said they only had 
that because it was what was given to them.

Prepping 20100601[Edit Inv] and 20110120; updated 
inventory
 Add Attachment
Ruby Tidwell Nov 13, 2015 08:44 AM 
Task reassigned to Ruby Tidwell.
 Add Attachment
Ruby Tidwell Nov 13, 2015 08:44 AM 
The monitor was off; back up now.

Leaving this ticket open for now though; I'd 
like to upgrade them to a 2010 machine if there 
isn't a reason they're on a thin client.
 Add Attachment
Katie Halvorson Nov 13, 2015 08:28 AM 
Task reassigned to UCS Tech.
 Add Attachment
Katie Halvorson Nov 13, 2015 08:28 AM 
****This is an email****
nothing comes up from what I understand
 Add Attachment
Ruby Tidwell Nov 13, 2015 08:28 AM 
Task reassigned to Ruby Tidwell.
 Add Attachment
Katie Halvorson Nov 13, 2015 08:22 AM 
****This is an email****
Greetings,

The computer in the Classified Employee break room
145 in the WUC back hallway is not booting up. The
ID number is 20060334[Edit Inv].
 Add Attachment