Service Request Ticket - # 58713

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 13, 2015 11:15 AM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101091[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag C5BP1Q1 Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. C5BP1Q1 Location PDR 2023 Giveaway

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Unknown Software MS Office Pro Plus 2010 installed as Office 2007 from P0080246, JAWS Professional v12 w/ remote access from P0080288, Dragon Nat.SpkingPro 11 from P0080293, ZoomText v9.1 MAG/RDR from P0080238

Wired NIC 5C:26:0A:56:08:F4


Wireless NIC 18:3D:A2:51:53:74


Bluetooth NIC 68:A3:C4:47:04:D4

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Kevin Thibeault Nov 13, 2015 11:17 AM 
Task reassigned to Self Resolved.
 Add Attachment
Kevin Thibeault Nov 13, 2015 11:17 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Kevin Thibeault Nov 13, 2015 11:15 AM 
Lori called stating that one of the check out
laptops is giving the error "Currently no log on
servers available". The computer is at the info
desk and they would like someone to take a look at
this as soon as possible.
 Add Attachment