Service Request Ticket - # 58715

Service Request Ticket - # 58715

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Service Request Information

CONTACT	Name	DeLeon, JoEllen	Date	Nov 13, 2015 02:21 PM
	Department	Athletics	Phone
	Location		Email	deleonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101136 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	55RPFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007, Adobe CS5.5 Design Std WIN license from P0082866
	Wired NIC	BC:30:5B:DA:94:5E

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Tracking

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Dec 01, 2015 02:28 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Tricia Flaherty	Dec 01, 2015 02:28 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Dec 01, 2015 02:28 PM	SHE has emailed me and asked that we cancel this request. She has bought Adobe CC for her personal laptop and no longer is concerned with what is on the desktop PC	Add Attachment
Ruby Tidwell	Nov 24, 2015 11:38 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Ruby Tidwell	Nov 23, 2015 03:35 PM	Sent another email for availability	Add Attachment
Ruby Tidwell	Nov 20, 2015 10:54 AM	Status changed from (6) Ready to Deliver to (1) Pending	Add Attachment
Ranjit Kayastha	Nov 17, 2015 11:03 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Babatunde Idahor	Nov 16, 2015 03:58 PM	I sent an e-mail for a scheduled time.	Add Attachment
Tricia Flaherty	Nov 13, 2015 02:23 PM	I have disk media pulled out and on shelf near rest room to do the reinstall on missing applications. I aslo have a print out with disks that lists all the applications this version and edition should have.	Add Attachment
Tricia Flaherty	Nov 13, 2015 02:21 PM	**This is an email** Hi Tricia, Thank you for all of the information. The computer that doesn't have the full Adobe package is the desktop #20101136. It only has the Adobe Design Standard CS5.5 with Bridge, Device Central, ExtendScript Toolkit, Extension Manager, Illustrator, Media Encoder, and Photoshop. As for my personal computer, I will most likely purchase the package on my own sometime in the near future. Best regards, JoEllen	Add Attachment