Status changed from (2) Scheduled to (5) Completed

Task reassigned to Ruby Tidwell.

****This is an email****
Hi Keller,

I'm sorry to have to keep contacting you, but 
do you have an update about returning our 
external hard drive?  Our office is in need of 
it.  Please let us know when we can pick up the 
external hard drive from you, you can drop it 
off to our office, or if you are off campus for 
Spring break we can pick up the drive from your 
office with your permission.

Thanks,

Ruby Tidwell
Student Technician, University Computing 
Services

****This is an email****
Hi again Keller,

I just wanted to remind you about returning our 
external hard drive, preferably as soon as 
possible.  We use these drives regularly, and 
we currently have only one in our office.  
Please let us know a time to pick up the 
external hard drive from you, or you can drop 
it off to our office.

Thank you,

****This is an email****
Hello again Keller,

I hope you are enjoying your new iMac!

I am writing to get an update from you on your data transfer and our external hard 
drive.  If you've already loaded everything on to your new machine, please let us 
know when would be a good time to pick up the external hard drive from you, or you 
can simply drop it off to our office.

Thanks for your help and have a great day,
Ruby Tidwell
Student Technician, University Computing Services

Task reassigned to Service Request Desk.

****This is an email****

Hi Keller,

That sounds great.  I'll make a note and leave 
it in our outbox for you to pick up.

Just as a note, it would be very helpful for us 
if you could transfer your data over within a 
few days, as we only have two of the external 
hard drives at our office.

****This is an email****

Hi Keller,

I just wanted to give you a few updates 
following the installation of your new iMac.

As for the Adobe suite, your old machine was 
running Adobe CS3, which is no longer supported 
and likely won't run on your new machine.  
Because of this, we won't be able to transfer 
it over.  We have no license on file for you 
for a newer version.  If you'd like to install 
a newer version of the Adobe suite, I have been 
told to refer you to Scott Grim or the dean of 
LAS to get authorization to do so/purchase the 
software.

As for your files, I have copied your entire 
user folder onto our external hard drive.  
Please let me know your availability so that I 
can drop that off for you to borrow and 
transfer your files onto either your H: drive 
or your new machine.  I will pick it back up or 
you can drop it off at our office when the 
transfer is complete.  We will also hold onto 
your old machine for at least two weeks before 
we do anything to it, so if you notice anything 
else missing, please let us know and we will do 
our best to restore it.

Thanks for your patience and have a great day,
Ruby Tidwell
Student Technician, University Computing 
Services

Delivered and set up; added as admin and added printer 
CA-Ellington.
He could see the files from his desktop on his H:, but 
could not find all his other files.  I'm transferring 
them from his old iMac onto a hard drive now.  It's at 
the imaging station, but do not reimage.

Also, he is asking about the Adobe suite and if we can 
transfer the license from his old machine.  It looks 
like it was running CS3 though.

Ruby will you please deliver this GFA at 3:30.

Thank you!

Status changed from (1) Pending to (2) Scheduled

Hello Keller,

My name is Tunde- I work here at the University Computing 
Services. We have a new Apple iMac to drop-off at your 
office. We need to know what time during the week you would 
be available. Also, I was told to let you know that - you 
would need a new licence for an Adobe Acrobat Pro and Adobe 
CC 2015. You would need to contact your department regarding 
approval. Let us know if you need further clarification.

Thank you.

Left VM asking for update about setup

Status changed from (7) Waiting for Contact to (1) Pending

Please follow up with this

Status changed from (6) Ready to Deliver to (7) Waiting for Contact

Left him a VM that he doesn't have license for
Adobe Acrobat Pro and Adobe CC 2015, and to
contact his department about it. Also asked the
the time availability to drop of the iMac.

Task reassigned to Ranjit Kayastha.

Task reassigned to UCS Tech.

Called her, she is not in the office so left a VM.

Also went to her office to make sure, she is not
in the office.

Task reassigned to Shandelle Pepper.

Task reassigned to UCS Tech.

Scheduled Friday for 2:00-4:00 on Friday.

Added to AD Creative Arts/Music.

Task reassigned to Babatunde Idahor.

email this user too please

UPDATE?!?!!?!

Computer has been imaged with the 10.11.1 base 
image

Created a new JAMF stick (#12) to work with OS X 
10.11.  Now we need to create a OS X 10.11 
installer and copy it to the Casper Admin. Then 
TEST!!!

Task reassigned to John Rushing.

Task reassigned to Ranjit Kayastha.

NEW EQUIP SETUP: (GFA) An iMac needs to be setup and delivered 
to Keller Coker in APSC 231. The WOU # of the new computer is 
20150205 and the old computer is 20090904. There is also a 
USB SuperDrive that will need to be delivered. The new 
equipment is across from the restroom in ITC 009.