Service Request Ticket

Service Request Information

CONTACT	Name	Nail, Ike	Date	Nov 16, 2015 10:00 AM
	Department	Creative Arts/Music	Phone	88341
	Location		Email	naili@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100665 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro with Apple Protection Plan
	Serial No.	C17FD7M4DH2G	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	Unknown	Software	Mac OS X Snow Leopard(iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, and Xcode Developer Tools), iLife '11(Includes iPhoto, iMovie, iDVD, iWeb, and GarageBand), MS Office for MAC 2011 from P0079025
	Wired NIC	C8:2A:14:1A:36:1C
	Wireless NIC	E0:F8:47:2D:7D:3A
	Bluetooth NIC	E0:F8:47:2D:7D:3B

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Nov 17, 2015 10:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Nov 17, 2015 10:51 AM	I was able to get hold of Professor Ike and help him format his SD card. It works just fine upon formatting it.	Add Attachment
Dyl Karbia	Nov 16, 2015 02:00 PM	Task reassigned to Dyl Karbia.	Add Attachment
Katie Halvorson	Nov 16, 2015 10:00 AM	He can't seem to delete items off his SD card. He needs to record more stuff on it but there isn't enough room. He is in his office most of the day.	Add Attachment