Service Request Ticket - # 58733

Service Request Information

CONTACT Name DeNoyer, Sue   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 17, 2015 09:43 AM
Department College of Liberal Arts and Sciences Phone 88690
Location Email denoyes@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20110311[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4510/DT Laser Printer
Serial No. ART388077 Location PDR

Model 4510/DT Hostname laven.wou.edu
Notes 45ppm, network ready, multiple users w/ heavy usage, two 550 sheet main trays and a 150 sheet by-pass tray, automatic duplex capabilities, NOT STUDENT TECH Printer Maint: Maint Kit from VISA2014004539 SR56486; Maint Kit (110 V) from VISA2015004754 SR57941 SEPT2015; Feed Roller Kit from VISA2015004895 SR58733 NOV2015; Transfer roll from VISA2015004896 SR58733 NOV2015; Maint Kit, Feed Roll Kit, Transfer Roll from VISA2015004913 SR58733 DEC2015; Guide Assembly from VISA2015004953 SR58733 DEC2015 Ink/Toner Refill

Wired NIC 00:00:AA:FA:60:01

TECHS Submitted by Jessie Bergantinos Contact jbergantinos10@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Dec 28, 2015 01:09 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Dec 28, 2015 01:09 PM 
Printer is fixed and has been delivered back to Sue
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Megan Thibeault Dec 14, 2015 03:24 PM 
PR8869
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Shandelle Plasker Dec 14, 2015 03:21 PM 
Found a broken sensor. Ordered the part.
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Shandelle Plasker Nov 24, 2015 01:12 PM 
Replaced Feed Rollers and Transfer roller. Did a
test print and the prints came out with thick dark
horizontal lines. Seems as if the print cartridge
was defected (looked in service manual). It still
had about 90% life left on it. Ordered all new
parts. Once they are in I will clean out the whole
printer and replace all parts.

Order#8838
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Shandelle Plasker Nov 23, 2015 04:10 PM 
I have received the feed rollers but have not
received the transfer roller yet.
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Shandelle Plasker Nov 17, 2015 11:28 AM 
Printer has very warn out feed rollers and
transfer roller. I have ordered these parts.

Order#8834
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Jessie Bergantinos Nov 17, 2015 09:43 AM 
Printer keeps jamming.  They clear it/restart it
and it prints a few pages normally, then goes back
to jamming.  They wiped down the rollers on the
inside, and they look like they have some gunk on
them.  They stated that it seems as though the
paper is being fed wrong.  

Printer is in Maaske 219.
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