Service Request Ticket

Service Request Information

CONTACT	Name	Roscoe Ammann, Lauren	Date	Nov 17, 2015 12:20 PM
	Department	Behavioral Sciences Division	Phone	88133
	Location		Email	roscoel@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140723 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	7PBZD42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	7PBZD42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D6:B0:8B

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Nov 24, 2015 03:07 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
John Rushing	Nov 24, 2015 03:07 PM	Delivered on 11/24/2015	Add Attachment
John Rushing	Nov 23, 2015 10:41 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
John Rushing	Nov 23, 2015 10:41 AM	9am on 11/24/2015	Add Attachment
John Rushing	Nov 20, 2015 02:55 PM	Sent email to setup delivery time.	Add Attachment
John Rushing	Nov 20, 2015 02:46 PM	moved in AD	Add Attachment
Megan Thibeault	Nov 20, 2015 01:05 PM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Nov 20, 2015 01:05 PM	Please schedule for delivery/setup	Add Attachment
Ruby Tidwell	Nov 20, 2015 10:55 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ruby Tidwell	Nov 19, 2015 01:51 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Nov 19, 2015 01:51 PM	Running final updates now *** Please add to AD ***	Add Attachment
Sarah Pettigrew	Nov 19, 2015 01:32 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Nov 19, 2015 11:36 AM	Started image	Add Attachment
Sarah Pettigrew	Nov 17, 2015 12:20 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Lauren Roscoe in TODD 326. The WOU # of the new computer is 20140723 and the new monitor is 20140738. The WOU # of the old computer is 20090538 and the old monitor is 20090615. The new equipment is on the GFA shelf in the hallway.	Add Attachment