Service Request Ticket - # 58741

Service Request Information

CONTACT Name Oxford, Jeremiah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 17, 2015 12:29 PM
Department Natural Science Division Phone 88680
Location Email oxfordj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140724[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 7PBTD42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D6:8B:71

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Nov 23, 2015 03:05 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Megan Thibeault Nov 20, 2015 04:03 PM 
Status changed from (6) Ready to Deliver to (7) Waiting for Contact
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Megan Thibeault Nov 20, 2015 04:03 PM 
****This is an email****
Jeremiah,

I have a new computer for you ready to be
delivered and setup. Before this happens we need
to make sure nothing is saved locally on the
machine (desktop,documents) if there are files
saved locally they will need to be moved to a
network drive or an external device. Please let me
know if you need any assistance with this process.
The setup shouldn't take longer then 30 minutes
unless we need to move files over. What does your
availability look like for next week or the
following week?

Thanks,
Megan
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Megan Thibeault Nov 20, 2015 01:02 PM 
Task reassigned to Megan Eichler.
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Babatunde Idahor Nov 20, 2015 10:24 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Babatunde Idahor Nov 20, 2015 10:22 AM 
Task reassigned to UCS Tech.
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Babatunde Idahor Nov 20, 2015 10:22 AM 
Machine is ready for delivery.
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Shandelle Plasker Nov 20, 2015 09:39 AM 
Task reassigned to Babatunde Idahor.
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Shandelle Plasker Nov 20, 2015 09:39 AM 
Has been added to AD
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Babatunde Idahor Nov 20, 2015 09:33 AM 
Task reassigned to Shandelle Pepper.
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Babatunde Idahor Nov 20, 2015 09:30 AM 
Add- W20140724 to AD.
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Babatunde Idahor Nov 18, 2015 03:57 PM 
Task reassigned to Babatunde Idahor.
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Sarah Pettigrew Nov 17, 2015 12:29 PM 
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be 
setup and delivered to Jeremiah Oxford in NS 212. Jeanie 
Stuntzner can also be contacted for setup info. The WOU # of the 
new computer is 20140724[Edit Inv] and the new monitor is 20140739[Edit Inv]. 
The WOU # of the old computer is 20091012[Edit Inv] and the old monitor  
is 20091058[Edit Inv]. The new equipment is on the GFA shelf in the 
hallway.
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