Service Request Ticket - # 58742

Service Request Ticket - # 58742

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Service Request Information

CONTACT	Name	Smith, Grant	Date	Nov 17, 2015 12:34 PM
	Department	Natural Science Division	Phone	88242
	Location		Email	smithg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140725 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	7PBWD42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	7PBWD42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D6:B2:17

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Nov 23, 2015 03:03 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Megan Thibeault	Nov 23, 2015 03:03 PM	all setup	Add Attachment
Megan Thibeault	Nov 19, 2015 04:58 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Nov 19, 2015 04:57 PM	**This is an email** Hi Megan. I can be around Monday afternoon for the computer swap. I wrap up my lecture at 12:50 pm so could be available at 1pm if that is convenient? I've been good about keeping important files on the network drives. Anything I have local on the C: drive can be considered a temporary file that I don't need to hold onto. Hopefully I will be able to still have admin privileges on the new machine as I sometimes need to install printers/software beyond the vanilla install.	Add Attachment
Megan Thibeault	Nov 19, 2015 04:03 PM	**This is an email** Kathy, I left you a voicemail yesterday but figure you are a busy women so I will just email you instead. I have a new computer to replace W20091330 in ED 242. When would a good time for this setup and delivery? If there is anyone that uses W20091330 and has files saved locally (C:Drive, desktop) we will need to make sure those are moved prior to the setup. I can assist with this if needed. Thanks, Megan	Add Attachment
Megan Thibeault	Nov 19, 2015 02:05 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Nov 19, 2015 02:05 PM	**This is an email** Grant, We have a new computer ready to be setup and delivered for you. This setup shouldn't take much longer then 30 minutes unless you have data stored locally (C:Drive, desktop) if you need assistance with moving files please let me know so I can schedule this task out for longer. What does your availability look like? At this point Monday morning is the only time I will not be available in the next week. Thanks, Megan	Add Attachment
Megan Thibeault	Nov 19, 2015 01:58 PM	Task reassigned to Megan Eichler.	Add Attachment
Ruby Tidwell	Nov 19, 2015 01:51 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Nov 19, 2015 01:51 PM	Running final updates now *** Please add to AD ***	Add Attachment
Sarah Pettigrew	Nov 19, 2015 01:32 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Nov 19, 2015 11:36 AM	Started image	Add Attachment
Sarah Pettigrew	Nov 17, 2015 12:34 PM	Jeanie Stuntzner can also be contacted for setup info.	Add Attachment
Sarah Pettigrew	Nov 17, 2015 12:34 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Grant Smith in NS 213. The WOU # of the new computer is 20140725 and the new monitor is 20140740. The WOU # of the old computer is 20090518 and the old monitor is 20090593. The new equipment is on the GFA shelf in the hallway.	Add Attachment