Service Request Ticket

Service Request Information

CONTACT	Name	Pardew, Mickey	Date	Nov 17, 2015 03:09 PM
	Department	Deaf Studies and Professional Studies	Phone	88765
	Location		Email	pardewm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130555 (opens in a new window)	Bldg/Room	RWEC 118
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MM334FDV30	Location	Mickey Pardew, Primary Station
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.13 (High Sierra)	Software	MS Office 2011 Std for MAC from P0092993; Filemaker Pro v13 from P0097147
	Wired NIC	68:5B:35:B2:87:19
	Wireless NIC	60:03:08:EB:D3:C0
	Bluetooth NIC	60:03:08:EB:D3:C1

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	jyoshikawa11@wou.edu	88925

Entered by	Date	Memo
Jonathan Yoshikawa			Email Public
Entered by	Date	Memo
Dyl Karbia	Dec 07, 2015 04:42 PM	Malware returned. she wants to bring cpu on the 16th (Wed) ...maybe the maleware is coming from the program she uses to scan her computer.	Add Attachment
Jonathan Yoshikawa	Dec 01, 2015 12:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jonathan Yoshikawa	Nov 28, 2015 03:56 PM	all good. just wanted to see if malware returned.	Add Attachment
Megan Thibeault	Nov 24, 2015 04:28 PM	whats the status of this?	Add Attachment
Jonathan Yoshikawa	Nov 18, 2015 04:50 PM	Malware. deleted .plist files. waiting to see if any agents come back.	Add Attachment
Ruby Tidwell	Nov 18, 2015 02:39 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Katie Halvorson	Nov 17, 2015 03:09 PM	AppOz is taking up 20GB of her memory and says she doesn't have much space. When she kills the app, it give her much more money back. She would like it uninstalled and make sure it didn't put viruses on her computer. She is around: Wednesday 1-5 Thursday 1-5	Add Attachment