Service Request Ticket - # 58749

Service Request Information

CONTACT Name Neish, Brandon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 18, 2015 09:19 AM
Department VP Finance & Administration Phone 89302
Location Email neishb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130518[Edit Inv] (opens in a new window) Bldg/Room ITC 003
Service Tag 9WN8FZ1 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 12MB)
Serial No. 9WN8FZ1 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986; Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop JAN2016

Wired NIC F8:B1:56:C5:A6:95

TECHS Submitted by Jessie Bergantinos Contact jbergantinos10@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Nov 18, 2015 10:17 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Nov 18, 2015 10:17 AM 
MS Excel was freezing. And when you closed the 
program it was still running in Task Manager.  I 
re-installed Office 2013. He will let us know if 
it repeats the issue.
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Megan Thibeault Nov 18, 2015 10:03 AM 
Task reassigned to John Rushing.
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Jessie Bergantinos Nov 18, 2015 09:19 AM 
Computer is located in Admin 305E. He will be
around the office today until 2pm and then all day
Thursday and most of Friday (until 3pm).
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Jessie Bergantinos Nov 18, 2015 09:19 AM 
****This is an email****

Excel on my computer seems to have issues on a
semi-regular basis where the software locks up
while using it. If I wait 10-15 minutes and close
other programs down, I can usually get it to come
back so that I can use the program but this can be
quite cumbersome especially in time of need. It
used to happen when I would launch Word but now it
seems to be happening more often.

I was hoping I could have someone repair/reinstall
Office on my machine before I take the next step
of possibly adding additional RAM to this machine.
Is this possible?
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