Service Request Ticket - # 58750

Service Request Ticket - # 58750

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Service Request Information

CONTACT	Name	Elton, Mark	Date	Nov 18, 2015 10:17 AM
	Department	Business/Economics Division	Phone	88359
	Location		Email	eltonm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140726 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	7P91F42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D6:B1:BE

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Nov 30, 2015 11:59 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Ranjit Kayastha	Nov 30, 2015 11:57 AM	Delivered and setup the computer. He has two monitors, I bought back one 20091380 and he kept one 20101190 as he needs two monitors. I bought back the loaner too 20090535. Updated the Inventory too!	Add Attachment
Ranjit Kayastha	Nov 30, 2015 11:54 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Shandelle Plasker	Nov 25, 2015 04:27 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Nov 25, 2015 04:26 PM	Computer is all set up and add to AD. I have emailed him to schedule a time next week to set this up.	Add Attachment
Dyl Karbia	Nov 25, 2015 09:18 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Sarah Pettigrew	Nov 19, 2015 12:14 PM	Task reassigned to New Equip. Setup.	Add Attachment
Sarah Pettigrew	Nov 19, 2015 12:14 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Mark Elton in West House 107. The WOU # of the new computer is 20140726 and the new monitor is 20140741. The WOU # of the old computer is 20101150 and the old monitors are 20091380 and 20101190. The new equipment is on the GFA shelf in the hallway.	Add Attachment
Shandelle Plasker	Nov 18, 2015 02:18 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Shandelle Plasker	Nov 18, 2015 01:17 PM	His power supplies is broken and the computer is out of warranty. Talking to Tricia about a GFA.	Add Attachment
Shandelle Plasker	Nov 18, 2015 10:27 AM	Setting him up with a loaner while I bring back his machine to work on it. Loaner WOU#20091021	Add Attachment
Jessie Bergantinos	Nov 18, 2015 10:17 AM	Computer will not turn on. The screen seems to be working fine.	Add Attachment