Service Request Ticket - # 58754

Service Request Ticket - # 58754

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Service Request Information

CONTACT	Name	Zhang, Weiwei	Date	Nov 18, 2015 02:21 PM
	Department	Center for Academic Innovation	Phone	88918
	Location		Email	zhangw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130428 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	B26S9Z1	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	B26S9Z1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092469, Adobe CS6 Master from P0092469, Camtasia Studio v8.1/Sangit v.11.2 WIN bundle VISA2013003796; TRANSFERRED:Articulate Storyline 2 bundle from VISA2015004699 MOVED to W#20110871 9-15-2016;
	Wired NIC	F8:B1:56:A6:2D:C3

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Nov 18, 2015 02:52 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Nov 18, 2015 02:52 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Nov 18, 2015 02:50 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Nov 18, 2015 02:50 PM	Software activated and running perfectly.	Add Attachment
Ruby Tidwell	Nov 18, 2015 02:37 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Tricia Flaherty	Nov 18, 2015 02:29 PM	also may be issue with # of activations ...this software wants to be assigned to one user- Number of Activations Allowed https://www.articulate.com/support/storyline-2/number-of-activations-allowed-sl2	Add Attachment
Tricia Flaherty	Nov 18, 2015 02:25 PM	heere is a support article that may help what is going on: Articulate Software Must Be Installed by an Administrator but Activated by the End User https://www.articulate.com/support/storyline-2/articulate-software-must-be-installed-by-an-administrator-but-activated-by-the-end-user	Add Attachment
Tricia Flaherty	Nov 18, 2015 02:24 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Nov 18, 2015 02:23 PM	software and serial numbers can be found here: T:\Articulate\Storyline with bundle&PMP The software was originally installed Aug2015 on SR57902	Add Attachment
Kevin Thibeault	Nov 18, 2015 02:22 PM	I'm working with Trisha to find out the details on the license.	Add Attachment
Kevin Thibeault	Nov 18, 2015 02:21 PM	She called in stating that a student was trying to work on storyline software but it said the free trail has expired. She thinks that this computer should have the lincense purcahsed.	Add Attachment