Service Request Ticket

Service Request Information

CONTACT	Name	Bullis, Lori	Date	Nov 19, 2015 08:04 AM
	Department	Library & Media Services	Phone	88884
	Location		Email	bullisl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101441 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	451XJQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:A6:4D:CD

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Nov 19, 2015 09:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Nov 19, 2015 09:26 AM	Check the computer in the Library, with troubleshooting done I realize there was a problem with the cable. Swapping the cable solve the problem.	Add Attachment
Shandelle Plasker	Nov 19, 2015 08:16 AM	Task reassigned to Dyl Karbia.	Add Attachment
Jessie Bergantinos	Nov 19, 2015 08:04 AM	**This is an email** Hi, Computer #20101441 (HL117...ILL student work station by the library loading dock door), my students are able to log onto the computer, they are able to access the drives (H, I, etc.) but they are not able to access the internet. Would you please look into this ASAP? Not being able to access the internet is stopping their work. Thank you much. Lori Bullis	Add Attachment