Service Request Ticket

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Service Request Information

CONTACT	Name	Oberst, Sharon	Date	Nov 19, 2015 12:21 PM
	Department	Creative Arts/Theater-Dance	Phone	88243
	Location		Email	obersts@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140637 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	C02PQ0JUF8J7	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2014004298
	Wired NIC	98:5A:EB:CD:80:99
	Wireless NIC	AC:29:3A:93:48:1D
	Bluetooth NIC	AC:29:3A:93:48:1E

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Jan 29, 2016 04:52 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Shandelle Plasker	Jan 29, 2016 04:52 PM	She is all set up and files are on there.	Add Attachment
Shandelle Plasker	Jan 28, 2016 08:57 AM	Her grading program is now on her computer and working. I have emailed her to set up a time for me to come down and set her up so that she can remote into her work computer. Then I need her to sign the invoice now that her iMac is all set up like she wanted it to be.	Add Attachment
Shandelle Plasker	Jan 19, 2016 05:12 PM	Sharon's Files and pictures are now on her computer and opening normal. She has a few things that will not open because she had a program names Grade Keeper on her old computer that she paid for. I am seeing what I can do to get that back onto her computer.	Add Attachment
Shandelle Plasker	Jan 14, 2016 04:30 PM	Sharon is all setup except her pictures are not loaded onto her new machine. When I went over there she had everything backed up to her hard drive instead of her H drive. When we went to upload her photos it said it was 2 days from finishing. I have left her old computer at her desk so it can finish backing up her photos and will be going back at 2:30 tomorrow to see if it is done. Also, her itunes was not allowing her to active it on the new machine. It says she can not have more than 5 devices activated at once. Her account only said she had 3 activated and we deactivated one making it 2 activated and it would still not allow her to activate her new machine to her account. She is call iTunes about this.	Add Attachment
John Rushing	Jan 08, 2016 08:30 AM	Task reassigned to Shandelle Pepper.	Add Attachment
John Rushing	Jan 08, 2016 08:28 AM	Delivery scheduled for Thursday Jan 14th at 2:30pm	Add Attachment
Megan Thibeault	Jan 05, 2016 08:17 AM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Jan 05, 2016 08:17 AM	Can you see if she's ready for this machine yet and get it scheduled.	Add Attachment
Sarah Pettigrew	Dec 18, 2015 12:53 PM	The equipment has been moved to the counter across from the storage cabinets in ITC 008.	Add Attachment
Shandelle Plasker	Dec 17, 2015 02:40 PM	This has been added to AD	Add Attachment
Babatunde Idahor	Dec 11, 2015 09:42 AM	*** email*** As you can imagine, I don't want to change computers until I get my grades calculated and turned in. I will most likely have everything completed by Friday. I have time in the morning before 10:30am or after 2pm. on Friday. S. Oberst	Add Attachment
Ruby Tidwell	Dec 04, 2015 10:51 AM	** Please add to AD **	Add Attachment
Babatunde Idahor	Nov 20, 2015 03:56 PM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Nov 20, 2015 03:56 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Babatunde Idahor	Nov 20, 2015 03:56 PM	Please keep in mind that they do not want to do the transfer during grading/exams. "We respectfully request that we do not switch over to the new computers during critical grading or exam time."	Add Attachment
Babatunde Idahor	Nov 20, 2015 12:06 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Sarah Pettigrew	Nov 19, 2015 12:22 PM	Please keep in mind that they do not want to do the transfer during grading/exams. "We respectfully request that we do not switch over to the new computers during critical grading or exam time."	Add Attachment
Sarah Pettigrew	Nov 19, 2015 12:21 PM	NEW EQUIP SETUP: (GFA) An iMac needs to be setup and delivered to Sharon Oberst in OPE211. The WOU # of the new computer is 20140637 and the old computer is 20090489. The new equipment is across from the restroom in ITC 009.	Add Attachment