Service Request Ticket

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Service Request Information

CONTACT	Name	McDonnell, Amy	Date	Nov 19, 2015 12:26 PM
	Department	Creative Arts/Theater-Dance	Phone	88827
	Location		Email	mcdonnella@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140638 (opens in a new window)	Bldg/Room	OPE 207
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	C02PQ16AF8J7	Location	Amy McDonnell, NTT faculty
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2014004298
	Wired NIC	98:5A:EB:CD:B3:B6
	Wireless NIC	AC:29:3A:94:2C:A5
	Bluetooth NIC	AC:29:3A:94:2C:A6

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Nov 30, 2015 01:19 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Ranjit Kayastha	Nov 30, 2015 01:19 PM	Did the delivery and setup. Bought back the old iMac and updated the inventory.	Add Attachment
Megan Thibeault	Nov 30, 2015 12:16 PM	25 minutes	Add Attachment
Megan Thibeault	Nov 30, 2015 12:07 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	Nov 30, 2015 12:07 PM	Do you want to do this?	Add Attachment
Ranjit Kayastha	Nov 24, 2015 11:35 AM	**This is an email** Ranjit, I am available next week on Monday or Wednesday between 11:00 and 2:00. My office is OPE 207. Thank you, Amy McDonnell	Add Attachment
Ranjit Kayastha	Nov 24, 2015 09:05 AM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Nov 24, 2015 09:05 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Nov 24, 2015 09:05 AM	Emailed her asking for availability.	Add Attachment
Ranjit Kayastha	Nov 24, 2015 09:03 AM	*********************************************** Please join to AD and ready to Deploy! ***********************************************	Add Attachment
Ranjit Kayastha	Nov 24, 2015 09:02 AM	Imaging is completed. Setup is done. It's ready to go.	Add Attachment
Ranjit Kayastha	Nov 20, 2015 11:41 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Sarah Pettigrew	Nov 19, 2015 12:26 PM	NEW EQUIP SETUP: (GFA) An iMac needs to be setup and delivered to Amy McDonnell in OPE207. The WOU # of the new computer is 20140683 and the old computer is 20101409. The new equipment is across from the restroom in ITC 009. Also, please keep in mind: "We respectfully request that we do not switch over to the new computers during critical grading or exam time."	Add Attachment