Service Request Ticket - # 58770

Service Request Ticket - # 58770

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Service Request Information

CONTACT	Name	Freedman, Cheri	Date	Nov 20, 2015 09:46 AM
	Department	The Research Institute	Phone	89280
	Location		Email	freedmanc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100804 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	J0DZDP1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 license from P0079804 installed as Office Pro Plus 2007, Corel Draw Graphics Suite X5 from VISA2011002803, Adobe InDesign CS6 (v.8) License from P0093384; TRANSFER TO laptop W#20140019(See SR#58179) Adobe Creative Cloud Enterprise Desktop Apps term license(serialized device) from XXX2014004265-order8273
	Wired NIC	BC:30:5B:D8:4E:9A

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Dec 01, 2015 03:17 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Dec 01, 2015 03:17 PM	Her monitors are all set up the right way now.	Add Attachment
Megan Thibeault	Dec 01, 2015 02:26 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Megan Thibeault	Dec 01, 2015 02:20 PM	not in 216/218?	Add Attachment
Ruby Tidwell	Dec 01, 2015 01:18 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ruby Tidwell	Dec 01, 2015 01:18 PM	She has class at 2:00 today and will leave her office open. Please go to Todd 216 at 2:00 and swap video cards and make sure everything powers on fine (and new video card isn't loud). Thanks!!	Add Attachment
Ruby Tidwell	Nov 25, 2015 01:39 PM	Found a replacement video card in the office -- it's on the temporary desk in front of Megan's. She was out of the office for the weekend, but I'll try again next week.	Add Attachment
Ruby Tidwell	Nov 25, 2015 12:35 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Nov 20, 2015 12:25 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Nov 20, 2015 12:25 PM	It's actually the fan on the video card - maybe bad. Do we have any around the office that we can find/parts? I'm off for the day ~	Add Attachment IMG_1620.JPG
Ruby Tidwell	Nov 20, 2015 11:18 AM	She is available at noon	Add Attachment
Ruby Tidwell	Nov 20, 2015 11:15 AM	Tunde had some good ideas for the fan - will check BIOS settings and temperature sensor	Add Attachment
Ruby Tidwell	Nov 20, 2015 10:21 AM	She has a separate folder mapped to Z: for the TRI database(?) that is reconnected. Wasn't able to replicate the shutting down problem (#3 below), but the fan was running pretty loudly. Still need to look into that. She's going to let us know if #3 happens again and try to time it if it gets stuck.	Add Attachment
Ruby Tidwell	Nov 20, 2015 09:52 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Katie Halvorson	Nov 20, 2015 09:46 AM	**This is an email** Good Morning, I am having issues with my desktop (#20100804) 1. I lost mapping to my Z drive and need it remapped. 2. The CPU/Fan runs loudly and constantly. 3. Even if I quit all applications correctly before selecting the shut down option, it tells me something is running in the background and I have to select force quit to shut down. Thanks, Cheri	Add Attachment